Mithun Kumar
New delhi
Summary
Motivated Cafe Manager with 5 years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget.
Overview
10
10
years of professional experience
Work History
Assistant Manager
LO'pera French Bakery
10.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Senior Head Barista
Olive Bar & Kitchen
01.2021 - 04.2023
- Ensuring all coffee equipment stayed in excellent and safe working order, reporting faults as required.
- Made suggestions to customers on menu choice based on preference and taste, upselling where appropriate.
- Carried out daily Health & Safety and Food Safety checks, reporting and actioning any issues as required.
- Prepared hot and cold beverages following set menus and techniques, including smoothies, hot chocolate and iced coffee.
- Determined customer coffee interests and needs by engaging in interactive conversion when taking orders.
- Created coffee art on cappuccinos, lattes and other hot beverages using various creative techniques.
- Ensured cafes maintained clean, pristine and within sanitation regulations by instructing staff to clear areas regularly.
- Conducted quality inspections on employee work, ensuring all drinks were made and served to brand standard.
- Trained staff in vital barista tasks, including coffee art, coffee machine operating and customer service techniques.
- Cleaned and sanitised work areas, utensils and equipment.
- Ordered, received and stocked supplies and retail products.
- Described menu items to customers and suggested products based on stated preferences.
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
Team Leader
Future retail ( Easy day )
08.2019 - 12.2020
- Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Trained and supervised team to deliver on store sales targets.
- Completed audits and risk assessments to achieve regulatory compliance.
- Oversaw stock control to maintain sufficient inventory levels and minimise waste.
Assistant Manager
Cafe coffee day
04.2014 - 06.2019
- Helped less experienced staff manage daily assignments.
- Supervised and delegated tasks to employees to meet key productivity targets.
- Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
- Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation.
- Cut labour and product costs by creatively addressing inefficiencies.
- Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
Education
Graduation - Bachelor of arts
William care University Meghalaya
2016
GWD - animation and web designing
Arena animation
2014
12th - Arts
SAIC Baheri bareilly
2013
10th -
Kendriya Vidyalaya
2011
Skills
Team Management
Outstanding Customer Service
Customer Relationship Building
Product and Service
Cooperative Team Player
Safe Food Handling Practice
Complaints Resolution
Sale Increase
Inventory Control
Problem Solving
Sale Management,Sale Mix
Cost Control
P&L Analysis
Languages
English
Intermediate
B1
Hindi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Assistant Manager
LO'pera French Bakery
10.2023 - Current
Senior Head Barista
Olive Bar & Kitchen
01.2021 - 04.2023
Team Leader
Future retail ( Easy day )
08.2019 - 12.2020
Assistant Manager
Cafe coffee day
04.2014 - 06.2019
Graduation - Bachelor of arts
William care University Meghalaya
GWD - animation and web designing
Arena animation
12th - Arts
SAIC Baheri bareilly
10th -
Kendriya Vidyalaya
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