Mithun Singh Pawar
A304, Foyer City Apartments, Green House Layout, Electronic City Phase 1, Bengaluru
Summary
Proven leader in order management and sales operations, adept at pioneering functions and driving customer satisfaction across APJC and EMEA regions. Excelled at Flipkart by exceeding sales targets through strategic relationship building and leveraging hard skills in Salesforce and soft skills in cross-functional collaboration. Streamlined processes, ensuring compliance and enhancing customer experience, with a keen focus on achieving results.
Overview
11
11
years of professional experience
Work History
Cisco Systems
Bengaluru
06.2023 - Current
- Pioneered the Order Management function in the APJC region, leading the charge in supporting regional orders, fulfillment, and customer satisfaction.
- Key responsibilities include managing customer orders, and collaborating with cross-functional teams to ensure seamless order processing and delivery.
- Processed and reviewed customer orders, ensuring compliance with established guidelines.
- Activating contracts for products and services on time.
- Managed day-to-day operations of purchasing, invoicing, payments, and order processes, ensuring accuracy and timeliness.
- Monitored order status, providing updates to sales teams, and internal stakeholders.
- Coordinated with finance and legal teams to verify pricing, billing, and contract terms.
- Led projects aimed at automating solutions to enhance customer experience across sales, deals desk, finance, and legal teams.
- Ensured order data integrity, generated reports, and tracked KPIs, including bookings and shipments.
Order Management Specialist
Datacore Software
Bengaluru
01.2021 - 01.2023
- As the first member of the Order Management team in India, I supported the EMEA region with order processing, customer communications, and process optimization.
- Focused on delivering excellent customer service while ensuring compliance with commercial policies.
- Managed large volumes of purchase orders (POs), ensuring timely and accurate processing.
- Led customer communications and ensured proper licensing, including renewals, and terminations.
- Coordinated with sales, distributors, and finance teams to resolve order discrepancies.
- Ensured accurate entry of orders into systems (SFDC, SAP), and supported the LEX Program for customer registrations.
- Provided consistent customer support throughout subscription terms, driving renewals, and true-ups.
- Developed and maintained customer relationships to optimize licensing and service offerings.
Program Manager, Order Management
Allegis Group (Client - Cisco)
Bengaluru
09.2017 - 12.2020
- Managed full-cycle order processing from receipt to invoicing, ensuring compliance with company guidelines and customer requirements.
- Facilitated cross-functional collaboration to resolve order fulfillment issues and meet delivery expectations.
- Processed sales orders from end to end, ensuring timely fulfillment and accurate billing.
- Liaised with internal teams to resolve issues related to order backlogs and pricing.
- Conducted regular audits and reports to maintain compliance with internal and external policies.
- Collaborated with global teams to align order entry processes, and meet departmental goals.
- Tracked and monitored order volume and accuracy to drive departmental performance.
Assistant Manager, Sales and Sales Operations
Yatra.com
Bengaluru
09.2016 - 06.2017
- Managed the business operations for the South India region, focusing on strategic development, client relationship management, and driving sales growth in the gift cards category.
- Single-handedly managed business operations for the Bangalore, Hyderabad, and Chennai regions.
- Developed and executed business development plans, targeting new clients, and maintaining existing relationships.
- Led negotiations, closed sales deals, and drove margin growth in the gift cards sector.
- Acted as the primary contact for corporate clients, and responded to inbound requests.
- Managed the end-to-end sales cycle, providing timely updates and reports to senior management.
Senior Business Development Executive
Flipkart
Bengaluru
05.2014 - 09.2016
- Focused on generating and qualifying leads, converting opportunities into closed deals, and maintaining strong client relationships across diverse sectors.
- Managed end-to-end sales from lead generation to deal closure, consistently exceeding sales targets.
- Built relationships with senior decision-makers (CXOs, Heads of HR, Sales, and Marketing) to understand and meet their needs.
- Utilized Salesforce CRM to track leads, opportunities, and customer interactions.
- Coordinated with cross-functional sales teams to close deals and address customer concerns.
- Drove new business opportunities while ensuring customer satisfaction and account retention.
Education
Master’s in Business Administration - Marketing
Manipal University
Manipal01-2013
Skills
- Salesforce (SFDC)
- SAP
- Zuora
- HubSpot
- Jira
- Reporting
- MS Excel (Advanced)
- LinkedIn Sales Navigator
- ZoomInfo
- Boon
- Hero
- Revenue management
- Decision-making
- Performance management
- Relationship building
- Stakeholder management
- Partnership development
- Sales techniques
- Cross-functional team management
- Cross-functional teamwork
Awards
- You Inspire Award – Cisco Systems
- First Class Service Award – Datacore Software
- Employee No. 1 Award – Flipkart.com
Languages
- English
- Hindi
- Konkani
- Marathi
Timeline
Cisco Systems
06.2023 - Current
Order Management Specialist
Datacore Software
01.2021 - 01.2023
Program Manager, Order Management
Allegis Group (Client - Cisco)
09.2017 - 12.2020
Assistant Manager, Sales and Sales Operations
Yatra.com
09.2016 - 06.2017
Senior Business Development Executive
Flipkart
05.2014 - 09.2016
Master’s in Business Administration - Marketing
Manipal University
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