MITHUN SUKUMAR J S

• Developed growth plans by identifying key clients, targets, and priority service lines.
• Optimized profitability by developing a pipeline of prospects using multiple research, referral, and sales strategies.
• Developed relationships with potential clients to gain momentum for account development opportunities.
• Provided assistance to prospective clients to encourage a high level of customer service.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.

• Attain and exceed targeted sales goals and performance through the effective management of the daily operations
  of the sales force.
• Maximize the revenue generated by utilizing customer relation skills in the B2C sector
• Implementing sales expansion strategies by using consultative sales techniques for more effective negotiation and
  closing of deals
• Resolve complex customer concerns regarding the sale/delivery of products with the customer and internal departments
  such as logistics, customer support, and financial services
• Maintain all performance standards including productivity, sales, and customer retention.
• Establishing and retaining a positive relationship with the customer and providing regular assistance as post-sales
  support to reduce customer attrition rate.

SIMON CARTER LONDON Is a Uk based grandeur or luxury brand which trades men apparels , This firm helps me to learn the bona-fide retail skills main among them is customer segmentation because i have got a tremendous opportunity to handle celebrities as well as well known personalities .

Where i learn how to properly segment the customers and deliver what they really wants.

SKILLS

• Customer service
• Trustworthiness and responsibility
• Time Management
• Commercial awareness
• Working under pressure
• problem solving
• Tech skills
• familiarity with business operations

• Handled number of movie celebrities as well as political leaders .
• Listened to customers in actively to assess issues and provide accurate information.
• Researched and resolved account and service problems with friendly, knowledgeable support.
• Documented customer concerns and inquiry resolutions in internal computer system.
• Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
• 
  

GPA: 75

GPA: 85

GPA: 80