MITHUN V NAIR
E-71 Manohar Villa, Nava Naroda, Ahmedabad
Summary
Accomplished Senior Executive with a proven track record at VOIS and TTEC, excelling in customer retention and complaint resolution. Leveraged technical proficiency and exceptional communication skills to surpass productivity targets and mentor new employees. Demonstrated expertise in analyzing customer trends and enhancing executive efficiency, embodying professionalism and a positive attitude.
Overview
7
7
years of professional experience
Work History
Senior Executive
VOIS
Ahmedabad
07.2019 - 08.2024
- Efficient in handling customer complaints, and providing necessary services and resolutions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed data from surveys to determine trends in customer needs and preferences.
- Generated ideas for improving workflows across the organization's various teams.
- As a senior executive, I worked with various pilot batches in new processes, likely involving managing customer interactions, gathering feedback, and helping refine.the process.
Senior Executive
TTEC
Ahmedabad
07.2017 - 07.2019
- Developed and implemented strategies to increase executive efficiency.
- Conducted research on industry trends, competitive landscapes, and customer needs.
- Demonstrated strong problem solving skills in addressing customer issues.
- Managed large amounts of emails and chats simultaneously.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Education
M.COM - PASSED
GUJARAT UNIVERSITY
Ahmedabad, Gujarat07-2016
B.COM - PASSED
GUJARAT UNIVERSITY
Ahmedabad, Gujarat06-2014
12th - PASSED
A-ONE Xavier's
Ahmedabad, Gujarat05-2011
10th - PASSED
Seventh Day Adventist Higher Secondary School
Ahmedabad, Gujarat04-2009
Skills
- Positive attitude
- Confident
- Self-disciplined
- Hardworking
- Brand representation
- Merchandise upselling
- Customer Retention
- Problem-solving abilities
- Multitasking
- Professionalism
- Best in communication skills
- Technical Proficiency
- Teamwork skills
- Complaint resolution
- Email correspondence
Additional Information
- Enjoying exploring places through extended road trips.
- Watching travel blogs, automotive videos, feel good movies.
- Spending time with family.
- Early morning bike ride.
- Listening to soft instrumental music, classic movie songs.
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Gujarati
Intermediate (B1)
B1
Tamil
Beginner (A1)
A1
Timeline
Senior Executive
VOIS
07.2019 - 08.2024
Senior Executive
TTEC
07.2017 - 07.2019
M.COM - PASSED
GUJARAT UNIVERSITY
B.COM - PASSED
GUJARAT UNIVERSITY
12th - PASSED
A-ONE Xavier's
10th - PASSED
Seventh Day Adventist Higher Secondary School
Similar Profiles
Bhagyashree JenaBhagyashree Jena
Senior Analyst at VOISSenior Analyst at VOIS
Rakesh Kumar BeheraRakesh Kumar Behera
Deputy Manager at VOISDeputy Manager at VOIS
Amna PerweenAmna Perween
Senior Scrum Master at VoisSenior Scrum Master at Vois