Mithun Yadhavan

• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed the complete import shipment lifecycle from initiation at origin to final customer delivery, ensuring strict adherence to Incoterms and delivery timelines.
• Spearheaded customs clearance preparation, generating timely arrival notices and meticulously verifying all shipment documentation (MBL/HBL, Commercial Invoice, Packing List) against customs standards and regulatory requirements.
• Coordinated the swift release of goods by liaising with carriers, customs, and governmental agencies, actively managing the process for required examinations or holds.
• Maintained proactive, daily communication with overseas offices and agents to provide advanced notice of shipments, confirm details, and resolve potential pre-alert discrepancies.
• Provided essential shipment visibility to stakeholders by obtaining broker and customer information and actively tracking and tracing cargo to communicate real-time arrival dates and times.

• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.

Air Freight Operations and Strategy

• Managed and executed end-to-end Air Import operations, leveraging industry knowledge to ensure speed, security, and cost-effectiveness for clients.
• Developed and implemented internal processes to design optimized air transportation solutions that meet specific budget requirements and delivery demands.
• Established and maintained robust quality control to verify each shipment's regulatory adherence, ensuring no cargo moves unless all government requirements are accomplished.

Transportation and Cost Strategy

• Designed and implemented cost-saving and efficiency strategies as a non-asset-based logistics provider, continually identifying opportunities to optimize supply chain performance.
• Cultivated relationships with third-party carriers, negotiating competitive rates and quality service while mandating proper insurance and retaining operating authorities for all logistics partners.
• Managed the carrier vetting process to ensure a high standard of service and compliance within the trucking and ground transportation network.