Mitika Banoly
Senior Technical Support Associate
New Delhi
Summary
Experienced with advanced technical project management and providing comprehensive technical support. Uses in-depth knowledge to troubleshoot and resolve complex issues efficiently. Track record of optimizing systems to enhance performance and reliability.
Overview
6
6
years of professional experience
Work History
Sr. Technical Associate
Concentrix Daksh
06.2020 - Current
- Responsible for dealing the customer with the queries related to technical support and sales over the chat.
- Handling the team of 17 agents and providing them training about the process and product.
Education
Graduate(B.Tech) -
Jyoti Vidyapeeth Women's University
Jaipur, Rajasthan01.2013
Diploma - computer science
Government Girl's Polytechnic
Almora, Uttarakhand01.2010
Senior Secondary - CBSE
Herman Gmeiner School
Bhimtal, Uttarakhand01.2007
Higher Secondary - CBSE
Herman Gmeiner School
Bhimtal, Uttarakhand01.2005
Skills
Expert problem solving
Advanced technical skills
Customer service
Remote support
Ticket management
Technical issues analysis
Desktop support
Service support
Customer service expert
Technical troubleshooting
Personal Information
- Father's Name: J.L Banoly
- Mother's Name: Asha Banoly
- Date of Birth: 09/28/1989
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
- Address: B44, Mahindra Park, Uttam Nagar, New Delhi 110059
Disclaimer
I hereby declare that the information provided above is genuine and true to the best of my knowledge and belief and can be called upon for verification.
Timeline
Sr. Technical Associate
Concentrix Daksh
06.2020 - Current
Diploma - computer science
Government Girl's Polytechnic
Senior Secondary - CBSE
Herman Gmeiner School
Higher Secondary - CBSE
Herman Gmeiner School
Graduate(B.Tech) -
Jyoti Vidyapeeth Women's University