Mitish Kr Singh
Kolkata
Summary
Dynamic hospitality professional with extensive experience at Hyatt Regency Kolkata, excelling in staff training and operational efficiency. Proven track record in enhancing guest satisfaction and optimizing workflows. Adept at performance management and effective communication, driving team success and achieving organizational goals through strategic decision-making and adaptability.
Overview
13
13
years of professional experience
Work History
Asst. Outlets Manager
Hyatt Regency Kolkata
Kolkata
05.2013 - Current
- Directed daily operations of Waterside Café (coffee shop), La Cucina(Specialty-Restaurant), and The Bakery, ensuring consistent quality and service across all outlets.
- Recruited, trained, and mentored staff to maintain alignment with brand standards and operational excellence.
- Developed and implemented effective staff scheduling systems to ensure optimal coverage while minimizing labor costs.
- Managed front-of-house workflow, optimizing seating arrangements and service flow to enhance customer experience.
- Processed payroll accurately and on time, ensuring compliance with all relevant labor laws and company policies.
- Addressed and resolved customer inquiries and complaints promptly, maintaining high levels of guest satisfaction and brand reputation.
- Oversaw inventory control, including forecasting stock needs, reducing waste, and placing timely supplier orders.
- Analyzed operational workflows and procedures, implementing process improvements to boost overall efficiency and performance.
Team Leader Outlet
Hyatt Regency Kolkata
Kolkata
05.2013 - Current
- Managed daily operations of hospitality staff, ensuring efficiency and consistently high service standards.
- Supervised team members, focusing on customer satisfaction and maintaining quality control of supplies.
- Motivated staff to achieve organizational goals by setting clear timelines and delegating tasks effectively.
- Conducted training sessions to improve team skills and enhance overall performance.
- Fostered a positive work environment, promoting smooth operations and exceptional service delivery.
- Oversaw the quality and quantity of guest amenities to meet service standards and operational demands.
- Implemented performance improvement strategies aligned with organizational goals and expectations.
- Streamlined internal communication processes to boost collaboration and team coordination.
Food and Beverage Associate
Hyatt Regency Kolkata
Kolkata
05.2013 - Current
- Maintained detailed customer data and tracked client frequency to support accurate reporting and targeted service strategies.
- Managed beverage inventory, ensuring optimal liquor par stock levels and enforcing strict cost control measures.
- Handled system-related tasks, including POS and software operations, to ensure uninterrupted business functionality.
- Fostered a culture of open communication, creating an inspiring and collaborative team environment while overseeing daily operations.
- Monitored team performance and reported key metrics, identifying training needs and providing timely coaching and support.
- Resolved workplace conflicts promptly, using active listening and constructive feedback to maintain a positive work atmosphere.
- Recognized and rewarded high performance, encouraged creativity, and implemented motivational strategies to boost employee engagement and morale.
Pre-Opening F&B Associate
Radisson Blue Hotel Punjab
Ludhiana
05.2012 - 03.2013
- Joined the pre-opening team to gain hands-on experience in setting up property operations from the ground up.
- Participated in daily training sessions to thoroughly understand brand protocols, standards, and core values.
- Explored all facets of property operations, from foundational setup to full execution, ensuring operational readiness.
- Acquired in-depth knowledge of essential processes and systems critical to supporting a successful property launch.
Education
Bachelor in hotel management and catering technology -
punjabl university of technology, SBIHM COLLEGE
Kolkata, India01.2012
10+2 -
BHOLA NANDA school of Higher Secondary Board of education
Kolkata, India01.2007
Secondary education -
BHOLA NANDA school
Kolkata, India01.2005
Skills
- Staff training
- Operational efficiency
- Performance management
- Team leadership
- Staff recruitment
- Effective communication
- Time management
- Problem solving
- Flexibility and adaptability
- Computer skills
- Decision-making
Personal Information
Title: Asst. Manager Outlet
Language
English
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Asst. Outlets Manager
Hyatt Regency Kolkata
05.2013 - Current
Team Leader Outlet
Hyatt Regency Kolkata
05.2013 - Current
Food and Beverage Associate
Hyatt Regency Kolkata
05.2013 - Current
Pre-Opening F&B Associate
Radisson Blue Hotel Punjab
05.2012 - 03.2013
Bachelor in hotel management and catering technology -
punjabl university of technology, SBIHM COLLEGE
10+2 -
BHOLA NANDA school of Higher Secondary Board of education
Secondary education -
BHOLA NANDA school
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