Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Mitsy  D'Souza

Mitsy D'Souza

Hospitality Educator
Mumbai

Summary

Well-versed hospitality expert with track record for consistently engaging students in stimulating and relevant material. Conscientious educator with learning objectives of each student in mind. Results-oriented Lecturer cognizant of test preparedness and student interest, adapting to feedback where necessary.

Overview

15
15
years of professional experience
21
21
years of post-secondary education
3
3
Certifications

Work History

Lecturer

IHMCTAN Mumbai
Mumbai
12.2016 - Current

Subjects taught : Application of computers (theory and practical), foundation in front office (theory and practical), communication skills, research methodology.

  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Participated and led committee meetings to remain aware of developments in subject.
  • Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
  • Created and designed quizzes, tests and projects to assess student knowledge.
  • Selected and designed lesson plans and curriculum to meet academic objectives.
  • Utilized distance learning technology to instruct students remotely.
  • Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
  • Led seminars and workshops to facilitate student learning and engagement and increase memory retention.
  • Collaborated with faculty and staff to create meaningful learning experiences.
  • Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
  • Impartially evaluated papers, projects and homework assignments of students, delegating grading to teaching assistants when appropriate.
  • Built strong rapport with students through class discussions and academic advisement.
  • Assessed students' progress and provided feedback to enhance learning.
  • Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
  • Provided hands on Training to students on IDS (Intellect Data Systems), a Property management System used in hotels for operations

Additional work responsibilities:

  • In charge of online Tenders done through a Government portal for various products/materials to be procured by the institute.
  • Redesigning/maintenance and uploads to the institute website.
  • Maintained records of students for IGNOU and ensured timely submission of the same to IGNOU through the academic year.
  • Also conducted IGNOU Term End exams for degree batch of students and completed relevant paperwork for the same.
  • Developed and maintained the intranet in order to encourage paperless assignments and tests.
  • In charge of procurement of technical equipment for the institute.
  • Team leader for All India admissions to the 3 year degree course in Hospitality for the institute since 2009.
  • Developed a software for calculating students attendance using php and MySQl.
  • Team leader for student matters and attendance recording.
  • Ensured timely updates about student matters and attendance to all faculty members as well as students, parents/guardians.
  • Implemented timely locker room inspections and also developed a lost and found system.
  • Designing banners and backdrops for Led Screens for various student events and functions

Assistant Lecturer

IHMCTAN Mumbai
Mumbai
07.2010 - 12.2016

Subjects taught:

Front office operations (theory and practical) Communication Skills, Application of Computers (theory and practical), research methodology.

  • Created new assignments for learning based on the curriculum to help students keep up to date with current requirements of the industry
  • Designed quizzes, mcqs and tests to assess student knowledge and obtain student feedback
  • Assessed exam papers, internal assessments in order to grade studentsstudents.
  • Provided hands on Training to students on IDS (Intellect Data Systems), a Property management System used in hotels for operationsoperatioperationsoperations

Additional work responsibilities:

  • Redesigning/maintenance and uploads to the institute website.
  • Maintained records of students for IGNOU and ensured timely submission of the same to IGNOU through the academic year.
  • Also conducted IGNOU Term End exams for degree batch of students and completed relevant paperwork for the same.
  • Developed and maintained the intranet in order to encourage paperless assignments and tests.
  • In charge of procurement of technical equipment for the institute.
  • Team leader for All India admissions to the 3 year degree course in Hospitality for the institute since 2009.
  • Developed a software for calculating students attendance using php and MySQl.
  • Team leader for student matters and attendance recording.
  • Ensured timely updates about student matters and attendance to all faculty members as well as students, parents/guardians.
  • Worked closely with a group of students to create the institute's newsletter.

Contractual Faculty

IHMCTAN Mumbai
Mumbai
06.2008 - 07.2010

Subjects taught :

Application of computers (theory and practical), communication Skills

  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Additional work responsibilities:

  • Worked with a team of faculty members to organise student events
  • Assisted in website maintenance.
  • Was part of a team for All India students admissions to the 3 year degree course in Hospitality.

Education

Diploma In Graphics And Web Design - Graphics And Web Design

Compufield
Mumbai
06.2021 - 06.2022

Masters In Travel And Tourism Management - Tourism And Travel Management

IGNOU
New Delhi
06.2010 - 06.2012

Diploma In Cyber Law - GLC 31 -

Asian School of Cyber Law
Pune
06.2012 - 06.2013

B.Sc. Hospitality And Hotel Administration - Hopitality

IHMCTAN Mumbai
Mumbai
06.2005 - 06.2008

Higher Secondary Certificate - General Science

R.D. National College
Mumbai
06.2003 - 06.2005

Secondary School Certificate -

Apostolic Carmel Convent High School
Mumbai
06.1991 - 05.2003

Skills

Classroom lecturing

Online content delivery

Learning Management Systems

Presentations

Student counseling

Group and individual instruction

Student records management

Online lectures

Faculty collaboration

Adult Education

Certification

Certified Hospitality Trainer

Timeline

Diploma In Graphics And Web Design - Graphics And Web Design

Compufield
06.2021 - 06.2022

Certified Learning Facilitator

06-2017

Lecturer

IHMCTAN Mumbai
12.2016 - Current

Diploma In Cyber Law - GLC 31 -

Asian School of Cyber Law
06.2012 - 06.2013

Assistant Lecturer

IHMCTAN Mumbai
07.2010 - 12.2016

Masters In Travel And Tourism Management - Tourism And Travel Management

IGNOU
06.2010 - 06.2012

Oracle 9i certification course

06-2009

Contractual Faculty

IHMCTAN Mumbai
06.2008 - 07.2010

Certified Hospitality Trainer

06-2008

B.Sc. Hospitality And Hotel Administration - Hopitality

IHMCTAN Mumbai
06.2005 - 06.2008

Higher Secondary Certificate - General Science

R.D. National College
06.2003 - 06.2005

Secondary School Certificate -

Apostolic Carmel Convent High School
06.1991 - 05.2003
Mitsy D'Souza Hospitality Educator