Customer Care Manager offering 15-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Hi, I’m
Mittal Tailor
Customer Care Manager
Summary
Overview
15
years of professional experience
6
Certifications
Work History
Navjivan Hyundai
Customer Care Manager
07.2020
Job overview
- Head of Three units Customer Care operations.
Shine Auto Wash
Founder
07.2018 - 07.2020
Job overview
- Created and monitored promotional approaches to increase profit levels.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Created organization's mission and vision statements.
Pramukh Nissan Surat
Customer Care Manager
01.2013 - 01.2018
Job overview
- Management of Front Office
- Oversee the end to end process including customer acquisition to marketing
- Business development ,managed multiple concurrent process
- Pramukh (JBGO) - NISSAN, Surat — CRM/CCM, Key Role of Handling Customer Care operations of Head Office
- As well as Group's branch office at Navsari.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Torque Automotive- SKODASurat
Service Advisor
01.2010 - 01.2013
Job overview
- Customer Communication
- Damage Assessment
- Insurance Coordination
- Repair Scheduling
- Cost Estimation
- Parts Ordering
- Repair Progress Monitoring
- Quality Control
- Customer Satisfaction
- Documentation and Administration
Auto PointTATA
01.2006 - 01.2010
Job overview
- Surat - Sale & Service Various Key Areas
Education
VNSGU
B.COM
University Overview
Tata Girls High School
FY
University Overview
Digital VidyaNew Delhi
CDMM from Digital Marketing
04.2001
University Overview
Skills
Reporting & Analysisundefined
Accomplishments
Accomplishments
· JDP Championship award received from TATA Motors
Certification
• Best Performer of the year in JD Power Survey
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Care Manager
Navjivan Hyundai
07.2020
Founder
Shine Auto Wash
07.2018 - 07.2020
Customer Care Manager
Pramukh Nissan
01.2013 - 01.2018
Service Advisor
Torque Automotive- SKODA
01.2010 - 01.2013
Auto Point
01.2006 - 01.2010
Digital Vidya
CDMM from Digital Marketing
04.2001
VNSGU
B.COM
Tata Girls High School
FY
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