Mittapelli Chandu
Warangal
Summary
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
6
6
years of professional experience
Work History
Team Leader
Reliance RESQ
Warangal
03.2020 - Current
- Assigned projects and distributed tasks to team members as per area of expertise.
- Maintained schedule of class assignments to meet deadlines.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Clearing the calls in TAT.
- Processing all demo and installations in time without any delay.
- Interacting with SM and SSM for calls reviews.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Review meeting with SM and SSM
- Focusing on NPS score
- Work on SAP CRM
- Handling the escalation calls
- Updating daily data to SM
Process Executive
HRH Next
Hyderabad
06.2018 - 02.2020
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Responded to online or telephone requests for information and assistance.
- Assisted in the development of policies and procedures related to daily operations activities.
- Organized and maintained documents, files and records.
- Monitored customer feedback to ensure customer satisfaction with services provided.
- Maintained quality control standards by monitoring the performance of process operations.
- Assisted senior management in developing strategies for improving overall productivity levels.
- Reviewed customer feedback and complaints to identify trends or patterns in order to suggest improvements.
- Developed reports detailing customer satisfaction levels based on review analysis.
Education
Bachelor of Technology - CSE
Jayamukhi Institute of Technological And Sciences
Warangal05-2018
INTERMEDIATE - MPC
SR NVB Junior College
Warangal04-2014
SSC - High School
ST Mathew's High School
Warangal05-2012
Skills
- Overtime Management
- Mentoring
- Technical Support
- Complaint Resolution
- Documentation and Reporting
- Team Supervision
- Work Planning
- Quality Improvement
- Teamwork and Collaboration
Languages
English
First Language
Timeline
Team Leader
Reliance RESQ
03.2020 - Current
Process Executive
HRH Next
06.2018 - 02.2020
Bachelor of Technology - CSE
Jayamukhi Institute of Technological And Sciences
INTERMEDIATE - MPC
SR NVB Junior College
SSC - High School
ST Mathew's High School
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