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Hi, I’m
MITTHU MAZUMDAR
City Head
Secunderabad
Summary
Knowledgeable City Manager successful at promoting city interests, improving operations & Sales and maximizing the effectiveness of different departments in city. Well-versed in current trends, strategies and technological options. Looking for a long-term position focused on making a clear and lasting impact on operations & Sales.
Overview
6
years of professional experience
6
years of post-secondary education
1
Certification
3
Languages
Work History
Captain Fresh Pvt Ltd Hyderabad
City Head
10.2021 - Current
Job overview
- Appointed and managed department heads to maintain smooth operations between different functional areas.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assisted in recruiting, hiring and training of team members.
- Increased sales by 9,30,000 by establishing goals, overseeing performance and mentoring staff.
- Managed 15 team members across 2 departments, resulting in approximate 60% increase in annual revenue.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Streamlined GT & HORECA operations and budgeted effectively to decrease spending 25%.
- Teamed with Procurement, Category & Operations department to create organization's mission and vision statements.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Created and implemented aggressive action plan to address pressing cost control needs.
- Evaluated development plans against city regulations and available data.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained department productivity and standards through proactive management of teams and policies.
- Consulted with managers to formulate racial equity plans for minority hiring by city departments.
Ninjacart Pvt Ltd Hyderabad
Warehouse Operations Manager
09.2020 - 10.2021
Job overview
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
- Developed criteria, application instructions, procedural manuals and contracts for federal and state public transportation programs.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
- Implemented strategies to improve processes, systems and behavior.
- Reduced waste by 30% with staff supervision and using first-in first-out method.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reviewed established business practices and improved processes to reduce expenses.
- Managed over 30 L in inventory and 200 employees in 1.3 L square-foot warehouse.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Created and enforced detailed organization processes to increase quality and service standards.
- Directed system updates to boost productivity and control recordkeeping errors.
- Conducted research to address shipping errors and packaging mistakes.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Perpule Pvt LtdHyderabad
Operations Manager
12.2018 - 07.2020
Job overview
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed systems to track and log work issues.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Increased profit by streamlining operations.
- Identified procedure or process changes required to improve performance and productivity.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Formulated processes to reduce downtime and financial loss.
[24]7 Customer Pvt Ltd Hyderabad
Senior Facility Executive
08.2016 - 12.2018
Job overview
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Served as point of contact for internal and external customers seeking support and information.
- Managed minor appliance issues and scheduled repairs.
- Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
- Provided support and services related to mail and deliveries.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Assisted Facilities Manager in project implementation, materials procurement, contract preparation and scheduling.
- Prepared action plans to establish procedures for various emergency situations.
- Pushed contractors and vendors to complete projects within specified timelines.
- Prepared reports and schedules with accuracy.
- Maintained facility grounds, equipment and safety compliance.
Education
Osmania University , Hyderabad
Bachelor of Arts from Mass Communication & Psychology
04.2013 - 04.2016
Kendriya Vidyalaya , Hyderabad
High School from MEC
04.2011 - 03.2013
Army School , Hyderabad
Matriculation from General Studies
04.2010 - 03.2011
Skills
- Data collection/organization
Accomplishments
- Earned "Best Performance" Award in 2018.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 200 + staff members.
- Finalized key Grofers & Walmart project.
Certification
- Business Analyst
Interests
- Fitness
- Cycling
- Adventure Sports
- Travelling
Timeline
City Head
Captain Fresh Pvt Ltd
10.2021 - Current
- Business Analyst
09-2021
Warehouse Operations Manager
Ninjacart Pvt Ltd
09.2020 - 10.2021
Operations Manager
Perpule Pvt Ltd
12.2018 - 07.2020
Senior Facility Executive
[24]7 Customer Pvt Ltd
08.2016 - 12.2018
Osmania University
Bachelor of Arts from Mass Communication & Psychology
04.2013 - 04.2016
Kendriya Vidyalaya
High School from MEC
04.2011 - 03.2013
Army School
Matriculation from General Studies
04.2010 - 03.2011
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