MJ Bowya Sankari
CRM
Chennai,TN
Summary
CRM Executive managing customer inquiries, follow-up calls, and database updates to support sales and service teams. Coordinates issue resolution, payment reminders, and appointment scheduling while keeping customer records current and organized. Supports NRI client handling by improving communication flow between front-end teams and customers.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Admission In-charge
Europe Study Centre, Chennai
01.2023 - 07.2023
- Coordinates with colleges in Europe for student admissions process.
- Providing consultations with prospective students when requested.
- Processing student registration and payment.
- Organizing and filing of recruitment documentation for student admissions process.
- Adds to the institutional database of prospective/potential new students travelling to Europe for higher education.
- Adds to the institutional database of prospective/potential new students traveling to Europe for higher education.
- Compiled reports and proposals while addressing student concerns regarding education.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
CRM Senior Executive
Casagrand Builder Private Limited
02.2022 - 12.2022
- Coordinated customer inquiries and followed up with NRI customers in collaboration with sales team.
- Qualifying Leads: Tele-callers should be able to determine the level of interest of the potential client and whether they are a qualified lead.
- Maintaining Customer Database: Tele-callers should be able to maintain an accurate database of customer information.
- Reporting and Analytics: Tele-callers should be able to provide regular reports on their calls, appointments, and sales.
- Addressing the issues/ concerns of the customer is a timely manner and resolving them to register property in the given timelines.
- Addressed customer issues and concerns promptly to facilitate property registration within deadlines.
- To deliver the home snag free.
- To ensure handover process of the unit and projects.
- Ensured smooth maintenance of project operations and client satisfaction.
- To generate reports, updated database to coordinate with the front end and extend support customer delight by connecting with customers.
- Project: NRI Customer Handling
- Client: NRI Clients
CRM Support
Qualitronics (Madras) Pvt Ltd Chennai
03.2018 - 01.2022
- Answered incoming calls and provided help-desk support, assisting customers with email inquiries.
- Identify and escalate situations requiring urgent attention and Redirect problems to appropriate resource.
- Escalated issues to core team, provided feedback on workarounds, submitted problems for repair, and drafted instructions to resolve issues temporarily.
- Identified and escalated urgent situations, redirecting problems to appropriate resources for timely resolution.
- Responsible for working with division associates to review processes and procedures as necessary to align engineer with customer needs.
- Collaborated with division associates to review processes and procedures to align engineers with customer needs.
- Remote support to client.
- Prepare various dealing reports for the department.
- Technical support to field engineers.
- ERP Implementation.
- Project: Hardware AMC Management
- Client: All Nationalized banks in India
- Worked well in a team setting, providing support and guidance.
ERP Coordinator
Will Computers and Communication Pvt Ltd.
12.2016 - 02.2018
- Facilitated knowledge transfer sessions for technical project team, enhancing team expertise.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Escalated unresolved issues to next level of support personnel, ensuring timely resolution.
- Follow up and update customer status and information.
- Identify and suggest possible improvements on procedures.
- Identified and recommended improvements to procedures, streamlining support processes.
- Project: Hardware AMC Management
- Client: Bank
Education
Bachelor of Engineering -
Ponjesly College of Engineering.
Nagercoil01-2014
Skills
Scheduling
Planning
Reporting
Admissions coordination
Enrollment processing
Customer relationship management
Risk management
Troubleshooting
Applicant communication
Database updates
Declaration
I hereby declare that the above-mentioned information is correct up-to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars
Date:
Place:
Yours Truly
MJ. Bowya Sankari
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Admission In-charge
Europe Study Centre, Chennai
01.2023 - 07.2023
CRM Senior Executive
Casagrand Builder Private Limited
02.2022 - 12.2022
CRM Support
Qualitronics (Madras) Pvt Ltd Chennai
03.2018 - 01.2022
ERP Coordinator
Will Computers and Communication Pvt Ltd.
12.2016 - 02.2018
Bachelor of Engineering -
Ponjesly College of Engineering.
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Interests
Playing games
Dancing
Travelling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursQuote
Don’t fear failure. Not failure, but low aim, is the crime. In great attempts it is glorious even to fail.
Bruce Lee
Software
Zoho CRM Tool
MS Office
Remote Access Tools