MJ MOHAMED AZHARUDEEN
Chennai
Summary
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Leader
Conquer Technologies ( Authorized Service Provider )
Chennai
09.2020 - Current
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Offered training and support to keep team members motivated and working toward objectives.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Managing day-to-day operations.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Developed strategies for problem solving and conflict resolution among team members.
- Collaborated with team members to meet daily productivity goals and deadlines.
- Use diagnostic tools and software (like Apple Diagnostics tools) to pinpoint specific problems.
Customer Support Engineer
Sysnet Global Technology Pvt Ltd
Chennai
02.2018 - 09.2020
- Basic troubleshooting, installation, maintenance, and repair on designated equipment.
- Maintaining hardware and software.
- Keeping up to date on administrative responsibilities, such as maintaining customer service logs and internal service records, in a timely manner.
- Resolving network and connectivity issues.
- Utilizing the escalation process to resolve customer service delivery issues.
- Providing technical support
- Communicate with applicants telephonically, and in person.
- Evaluated software or hardware to recommend improvements or upgrades.
Computer Technician
AL - HANOUF GROUP IN KSA
Riyadh
01.2015 - 02.2017
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Diagnosed and determined system issues to route for repair.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Monitored, tracked, and documented service support activity to assist future problem resolution.
- Streamlined preventive maintenance repair processes to support timely completion.
Customer Support Engineer
Ensure Services (HP Hewlett-Packard)
Chennai
06.2014 - 12.2014
- Provided technical support to clients, troubleshooting hardware-related issues.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Installed and configured computer systems, networks, printers and scanners in accordance with established standards.
- Performed root cause analysis on recurring issues to prevent future occurrences.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Site Supervisor
IDPRO interior solutions pvt ltd
Chennai
06.2012 - 05.2014
- Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
- Ensured that all personnel wore appropriate personal protective equipment while working at construction sites.
- Delegated duties to employees based on skillset.
- Conducted site surveys and analyses to identify construction requirements.
- Troubleshot on-site technical problems, proposing effective solutions to prevent project delays.
Education
Diploma (C. Tech) -
Central Polytechnic College
Chennai01.2011
SSLC -
Annai vailankanni high school
Chennai01.2008
Skills
- Network configuration
- Helpdesk administration
- Technical specification writing
- Documentation and reporting
- Device configuration
- Escalation management
Computerliteracy
Windows XP, Vista, Windows 98, 7, Basic in C, C++, MS Office, Internet, Good knowledge in Ms Office, Mac OS and Diploma in Hardware and Networking
Languages
- Arabic
- English
- Hindi
- Tamil
Disclaimer
I hereby declare that all the information mentioned above is true to the best of my knowledge.
Personal Information
- Passport Number: K8289872
- Date of Birth: 05/26/92
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Certification
The AppleCare Hardware Certification program is a comprehensive hardware certification.
Timeline
Team Leader
Conquer Technologies ( Authorized Service Provider )
09.2020 - Current
Customer Support Engineer
Sysnet Global Technology Pvt Ltd
02.2018 - 09.2020
Computer Technician
AL - HANOUF GROUP IN KSA
01.2015 - 02.2017
Customer Support Engineer
Ensure Services (HP Hewlett-Packard)
06.2014 - 12.2014
Site Supervisor
IDPRO interior solutions pvt ltd
06.2012 - 05.2014
The AppleCare Hardware Certification program is a comprehensive hardware certification.
Diploma (C. Tech) -
Central Polytechnic College
SSLC -
Annai vailankanni high school
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