M J SRIRAM
Hospitality
Mysore,KA
Summary
Customer-oriented General Manager with 33 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Diligent General Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills. Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
5
5
Language
31
31
years of professional experience
6
6
years of post-secondary education
Work History
Group General Manager
Roopa Group of Hotels
Mysore, Karnataka
10.2022 - Current
- Directed cross-functional teams to enhance operational efficiency and drive strategic growth initiatives.
- Implemented performance metrics to assess team productivity and ensure alignment with organizational goals.
- Analyzed market trends to identify opportunities for expansion and diversification within the service portfolio.
- Expanded the company''s global presence through successful international market entry strategies and localization efforts.
- Championed employee professional development, providing opportunities for skill-building workshops and training sessions.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication.
- Improved customer satisfaction rates by implementing high-quality service standards and addressing concerns promptly.
- Achieved ambitious sales targets by motivating team members, setting clear goals, and monitoring progress regularly.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed financial performance with accurate budgeting, forecasting, and reporting to maintain strong fiscal health of the organization.
General Manager of Operations
The Quorum
Mysore, Karnataka
10.2019 - 10.2022
- Streamlined operational processes to enhance efficiency and reduce costs across multiple departments.
- Developed and implemented strategic initiatives to improve overall productivity and service quality.
- Led cross-functional teams in executing projects that aligned with organizational goals and objectives.
- Oversaw budgeting and financial planning, ensuring optimal resource allocation for operations management.
- Mentored department managers, fostering a culture of continuous improvement and operational excellence.
- Analyzed performance metrics to identify trends and implement corrective actions for operational challenges.
- Established key performance indicators to track progress towards strategic objectives and drive accountability.
- Collaborated with senior leadership to develop long-term strategies that support business growth and sustainability.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
General Manager
Roopa Group of Hotels
Mysore, Karnataka
01.2015 - 09.2019
- supporting management in preopening tasks for new property in Mysore, including staffing, SOP development, and marketing strategy formulation
- create strategies that promote hotel services and offerings
- Oversee all operations associated with food and beverage outlets through collaboration with departmental heads.
- Formulated strategies guaranteeing thorough guest satisfaction across all hotel services. Led initiatives for effective service delivery contributing to enhanced guest experiences. Ensured strategic execution for improving guest satisfaction throughout the hotel's operations.
- Manage all aspects of banqueting events through coordination with departmental heads and subordinate staff
- Administer disciplinary actions to subordinate staff as deemed appropriate
- Developed and executed control measures to combat wastage and pilfering in hotel operations. Monitored compliance with implemented strategies to sustain operational effectiveness.
- Direct all housekeeping operations through engagement with departmental head and other team members.
Manager Operations
Hotel Ruchi the Prince
05.2012 - 12.2014
- Develop policies and programmes that would up sell the hotel facilities and products
- Organize all activities that have to do with the Food and Beverage outlets through the various departmental heads.
- Engineers strategies responsible for guest satisfaction / service delivery in all aspects of the hotel. Sees to their optimal implementation.
- Coordinate all banqueting activities through departmental heads and subordinate staff.
- Carry out disciplinary action on any in subordinating staff when deemed necessary.
- Institute control measures that would help minimize wastages / pilfering in all hotel operations. Sees to their implementation.
- Coordinate all housekeeping activities through its departmental head and other subordinates.
- Develop policies that would ensure proper maintenance of all facilities in the Hotel and general cleanliness and hygiene of the environment and amongst staff.
Manager Operations
Hotel Roopa (Yen Yen Ess Hotels Pvt Ltd)
10.2008 - 04.2012
- Develop policies and programmes that would up sell the hotel facilities and products
- Organize all activities that have to do with the Food and Beverage outlets through the various departmental heads.
- Engineers strategies responsible for guest satisfaction / service delivery in all aspects of the hotel. Sees to their optimal implementation.
- Coordinate all banqueting activities through departmental heads and subordinate staff.
- Carry out disciplinary action on any in subordinating staff when deemed necessary.
- Institute control measures that would help minimize wastages / pilfering in all hotel operations. Sees to their implementation.
- Coordinate all housekeeping activities through its departmental head and other subordinates.
- Develop policies that would ensure proper maintenance of all facilities in the Hotel and general cleanliness and hygiene of the environment and amongst staff.
Manager
Spicy Village Chain of Restaurants
07.2006 - 07.2008
- Looking after 3 Restaurants each with 65 Covers
- Preparing weekly, monthly and annual sales report.
- Drafting, formulating and achieving the annual sales budget
- Analyzing and implementing Sales & Promotions akin to the market trends for effective selling in each Restaurant.
- Effective cost controlling by overseeing the Opening and closing stocks in the F&B Production department by co coordinating with Exe. Chef
- Educating the staffs about suggestive selling.
- Entertaining the guest by organizing Food Festivals based on themes.
Food & Beverage Manager
Hotel Southern Crest
11.2005 - 07.2006
- Involved right from the project and successfully set all the F&B Outlets for effective functioning of the Hotel.
- Preparing weekly, monthly and annual sales report.
- Drafting, formulating and achieving the annual sales budget
- Analyzing and implementing Sales & Promotions akin to the market trends for effective selling of Banquet Halls and all F&B Outlets.
- Effective cost controlling by overseeing the Opening and closing stocks in the F&B Production department in coordinating with Exe. Chef
- Educating the staffs about suggestive selling.
- Entertaining the guest by organizing Food Festivals based on themes.
- Maintaining Guest History.
Food & Beverage Executive
Royal Southern
01.2004 - 07.2005
- Familiar with all aspects of F&B Functions.
- Assisting Food and Beverage Manager in preparing periodical reports.
- Coordinating with Other Departments for smooth operation.
- Handling Banquet Sales call in the absence of Banquet Manager.
- Maximize guest satisfaction, attending to complaints and acting on suggestions.
Food & Beverage Supervisor
Benz Tulip Hotel (Tulip Group of Hotels Chennai)
12.2001 - 12.2003
- Maintaining Duty Roaster for effective and smooth operation in all outlets.
- Briefing the staff and educating them about the menu.
- Preparing Inventory reports and weekly sales report.
- Handling Customer grievances.
- Telemarketing for Banquets.
- Maintaining the guest profile.
Sr. Captain
Hotel Ganga International
07.1995 - 11.2001
- Worked in all the Food & Beverage outlets
Education
DHMCT - Hospitality Administration And Management
Indian Institute of Management & Technology
Chennai 06.1991 - 04.1994
Bachelor of Science - Maths
Madras University
Chennai 07.1991 - 05.1994
Skills
Familiar with Hotel Operating systems – PMS, HMS, WINHMS and Lucid
Problem resolution
Leadership and team building
Operations management
Team player
Efficient multi-tasker
Accomplishments
- Improved the ratings and ranking in Trip Advisor from #28 to # 4 in Mysore.
- Certificate of Excellence award from Trip Advisor for the year 2013 to 2024
- Reduced the food cost while maximizing the revenues and also increasing the foot fall for the restaurants.
- Occupancy level was improved from 65% to 95%.
- Improving the sales of the Banquets by 100% in the span of Six Months by doing Tele Marketing as well as field marketing.
- Actively participated in Brainstorming sessions and conceived new ideas for sales and promotion.
- Trip Advisors Travelers Choice Best of Best for the Year 2025
Timeline
Group General Manager
Roopa Group of Hotels
10.2022 - Current
General Manager of Operations
The Quorum
10.2019 - 10.2022
General Manager
Roopa Group of Hotels
01.2015 - 09.2019
Manager Operations
Hotel Ruchi the Prince
05.2012 - 12.2014
Manager Operations
Hotel Roopa (Yen Yen Ess Hotels Pvt Ltd)
10.2008 - 04.2012
Manager
Spicy Village Chain of Restaurants
07.2006 - 07.2008
Food & Beverage Manager
Hotel Southern Crest
11.2005 - 07.2006
Food & Beverage Executive
Royal Southern
01.2004 - 07.2005
Food & Beverage Supervisor
Benz Tulip Hotel (Tulip Group of Hotels Chennai)
12.2001 - 12.2003
Sr. Captain
Hotel Ganga International
07.1995 - 11.2001
Bachelor of Science - Maths
Madras University
07.1991 - 05.1994
DHMCT - Hospitality Administration And Management
Indian Institute of Management & Technology
06.1991 - 04.1994
Languages Known
English, Tamil, Hindi, Kannada and Malayalam.
Upper intermediate (B2)
Extra Curricular Activities
Cooking and Playing Cricket.
Personal Profile
- Date of Birth: 21st July 1973
- Marital Status: Married.
- Nationality: Indian
- Passport Number: E 4538180
- Date of Issue: 28/05/2003
- Date of Expiry: 27/05/2013
- Place of Issue: Chennai
References
References will be furnished on request.