MK Zeeshan
Store Manager
Bengaluru
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Motivated SM with 12 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
6
6
Languages
Work History
Retail Sales Associate
Gini & Jony Pvt Ltd
Bengaluru
03.2011 - 02.2012
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Utilized upselling techniques to promote additional products and increase sales.
Retail Sales Consultant
U.S.Polo Assn
Bengaluru
04.2012 - 10.2014
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Exceeded sales goals by 100% utilizing exemplary customer service skills.
- Determined solutions for clients promptly and professionally.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
Retail Store Lead
Marck and Park(Multi Brand Store)
Bengaluru
11.2014 - 01.2016
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Retail Store Manager
Louis Philippe Outlet
Bengaluru
01.2017 - Current
- Submitted orders for new inventory.
- Managed store organization, maintenance, and purchasing functions.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained team members in successful strategies to meet operational and sales targets.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Optimized store displays and appearance via strategic merchandising.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
2nd PUC - History, Economics, Business Studies, Accountancy
S S Academy Bangalore
Bengaluru 04.2007 - 06.2009
Bachelor of Arts - Humanities, Arts, Social Sciences, CulturalScience
National Virtual University Bangalore
Bengaluru 05.2011 - 06.2014
Skills
Point of Sale systems
Strong multi-tasking
Decision-making skill
Accurate money handling
Stock management
Merchandising
Relationship building and management
Team leadership and coaching
Personnel development
Timeline
Retail Store Manager
Louis Philippe Outlet
01.2017 - Current
Retail Store Lead
Marck and Park(Multi Brand Store)
11.2014 - 01.2016
Retail Sales Consultant
U.S.Polo Assn
04.2012 - 10.2014
Bachelor of Arts - Humanities, Arts, Social Sciences, CulturalScience
National Virtual University Bangalore
05.2011 - 06.2014
Retail Sales Associate
Gini & Jony Pvt Ltd
03.2011 - 02.2012
2nd PUC - History, Economics, Business Studies, Accountancy
S S Academy Bangalore
04.2007 - 06.2009