M Kavya Shetty
Bengaluru
Summary
Experienced customer service professional with several years of experience and readiness to take on any team need or customer challenge. Positive and upbeat communicator with highly organized nature and solid history of improving customer satisfaction and recapturing lost customers. Trained in regulations and best practices. .
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
Vspears Communications
Bengaluru
01.2025 - 05.2025
- Answered questions from potential customers regarding plan benefits, eligibility requirements, premiums.
- Developed strategies for sales growth and customer retention.
Sales Executive
Beepkart
Bengaluru
01.2023 - 10.2024
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Implemented processes for cross-selling products or services based on customer needs.
Customer Care Executive
Bounce Infinity
Bengaluru
09.2022 - 01.2023
- Investigated customer complaints and provided solutions within acceptable time frames.
- Recorded details of all inquiries, complaints, and comments.
Customer Care Executive
OLA
Bengaluru
05.2022 - 08.2022
- Investigated customer complaints and provided solutions within acceptable time frames.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
Education
Civil Engineering
Sri Jayachamarajendra Government Polytechnic
Bengaluru05-2021
High School Diploma -
Siri International High School
Bangalore04-2017
Skills
- Customer service
- Claims processing
- Sales strategies
- Customer retention
- Needs assessment
- Contract negotiation
Accomplishments
- Yes, I have received a certificate from Beepkart for overachieving my target once in every 3 months
Timeline
Customer Support Specialist
Vspears Communications
01.2025 - 05.2025
Sales Executive
Beepkart
01.2023 - 10.2024
Customer Care Executive
Bounce Infinity
09.2022 - 01.2023
Customer Care Executive
OLA
05.2022 - 08.2022
Civil Engineering
Sri Jayachamarajendra Government Polytechnic
High School Diploma -
Siri International High School
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