MKayla Stahr
Evanston
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
14
14
years of professional experience
2010
2010
years of post-secondary education
Work History
Business Owner
Self-employeed
Evanston
03.2016 - Current
- Kept records for inventory, income, and expenses.
- Oversaw daily operations of the business and provided guidance to clients when needed.
- Determined pricing for products or services based on costs and competition.
- Resolved issues quickly with quick decision-making.
- Used excellent verbal skills to engage customers in conversation and effectively determine clients needs.
- Set Goals
- Maintain a show schedule from January through December which included traveling across the country.
- Won with nationally ranked Number 1 dogs in their breed.
- Competed and won at Westminster Kennel Club and The National Dog show (over thanksgiving)
- Won multiple Best In Shows
Dog Groomer
All Breed Pet Grooming
Newburgh
08.2015 - 03.2017
- Groomed various dog breeds using clippers, scissors, and brushes.
- Bathed pets with appropriate shampoos and conditioners based on coat type.
- Trimmed nails and cleaned ears to enhance pet hygiene and comfort.
- Schedule Clients
- Maintained cleanliness of grooming stations and equipment after each session.
- Educated pet owners on grooming routines and best care practices for dogs.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Handled cash transactions accurately when accepting payment from customers.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Assisted in resolving any customer complaints or concerns efficiently and professionally.
Assistant Manager & Groomer
Pets 1st
Newburgh
01.2013 - 07.2015
- Assisted in training new staff on customer service protocols.
- Managed inventory levels to ensure optimal stock availability.
- Developed promotional displays to enhance product visibility in store.
- Oversaw daily operations to ensure compliance with company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Groomed pets using clippers, scissors, and other grooming tools.
- Bathed and dried dogs to maintain cleanliness and comfort.
- Maintained a clean and organized grooming workspace for safety and efficiency.
- Provided nail trimming services to ensure pet comfort and well-being.
- Organized appointments so that multiple pets could be serviced efficiently without compromising quality of service provided.
- Provided nail trimming, ear cleaning, teeth brushing, and other related services.
- Communicated with customers regarding their pet's needs and recommended additional services or products when necessary.
- Evaluated animals before releasing them back to owners; discussed any issues that arose during the session with owner if needed.
Front Desk Receptionist
Hampton Inn By Hilton
Evansville
01.2012 - 06.2012
- Greeted guests warmly and managed check-in and check-out processes.
- Answered phone calls promptly and addressed guest inquiries effectively.
- Maintained accurate reservation records using hotel management software.
- Assisted guests with luggage and provided directions to local attractions.
- Processed payments and handled cash transactions securely at the front desk.
- Provided information about hotel services and amenities to enhance guest experience.
- Coordinated with maintenance for timely resolution of guest issues.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Input customer data into reservation systems and updated to reflect room changes.
Education
Millard South High School
Omaha, NESome College (No Degree) - Business
Ozarks Technical Community College
Springfield, Missouri, MOSkills
- Inventory management
- Pricing strategy
- Customer relationship management
- Quick decision making
- Goal setting
- Sales optimization
- Effective communication
- Problem solving
- Time management
- Conflict resolution
- Client education
- Business marketing
- Staff management
- Performance improvement
- Purchasing and planning
- Attention to detail
- Social media marketing
- Operations management
- Bookkeeping
- Customer service
- Professional networking
- Work Planning and Prioritization
- Driven and determined
- Budget control
- Customer relations
- Coaching and mentoring
- Verbal and written communication
- Negotiation
- Incident response
Languages
English
Full Professional
Timeline
Business Owner
Self-employeed
03.2016 - Current
Dog Groomer
All Breed Pet Grooming
08.2015 - 03.2017
Assistant Manager & Groomer
Pets 1st
01.2013 - 07.2015
Front Desk Receptionist
Hampton Inn By Hilton
01.2012 - 06.2012
Millard South High School
Some College (No Degree) - Business
Ozarks Technical Community College