Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
MANISH KUMAR

MANISH KUMAR

Subject Matter Expert
Hyderabad

Summary

Subject Matter Expert - Sr Content Moderator at Genpact, Leveraging communication and organization skills to ensure the quality and accuracy of online content across various platforms and domains. Have over one year of experience in content moderation. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience
3
3
years of post-secondary education

Work History

SME | Process Associate (Trust & Safety)

Genpact India Private Limited
Hyderabad
04.2023 - Current
  • Designed and prepared technical reports, studies, and related documentation.
  • Documented diagnostic results and supported root cause analysis and troubleshooting.
  • Diligently reviewed flagged content for potentially offensive or harmful material, making decisions on whether to remove, edit or leave it in accordance with company policy; completing average of 1000 reviews per Month.
  • Supported enterprise and business goals by introducing new trends and patterns observed in user behaviour to superiors; helped develop new policies based on findings which led to business success
  • Maintaining SLA for queues.
  • Given Insights on current review procedure and got approved from client
  • Evaluating team performance and provided time to time coaching to address inefficiencies.

Process Associate (Trust & Safety)

Genpact India Private Limited
Hyderabad
09.2022 - 03.2023
  • Structured and moderated social media platforms ensuring that all content complied with company guidelines and terms of service
  • Diligently reviewed flagged content for potentially offensive or harmful material, making decisions on whether to remove, edit or leave it in accordance with company policy; completed an average of 700-800 reviews per day.
  • Represented the company in a professional and positive manner when communicating with users who had posted inappropriate content; successfully diffused hostile situations in 99% of cases.


Digital Marketing Manager

Kreative Digital Solution
Bengaluru
06.2020 - 07.2022
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Developed and executed A/B testing strategies to optimize campaign performance.
  • Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
  • Utilized techniques such as cold calling, networking and prospecting to develop new leads.
  • Managed relationships with high-profile clients and translated marketing and social media needs into results-driven strategies.
  • Administered marketing calendar and posted new content to coincide with new product and service releases.
  • Monitored return on investment of online and social media marketing efforts.
  • Improved page content, keyword relevancy and branding to achieve search engine optimization goals.
  • Managed team engaged in ongoing product optimization, account management and ad placement.
  • Analyzed and reported social media and online marketing campaign results.
  • Evaluated monthly performance statistics and used data to inform future strategies.

Digital Marketing Manager

Kreative Digital Solution
Patna
09.2016 - 05.2020
  • Administered marketing calendar and posted new content to coincide with new product and service releases.
  • Monitored return on investment of online and social media marketing efforts.
  • Improved page content, keyword relevancy and branding to achieve search engine optimization goals.
  • Managed team engaged in ongoing product optimization, account management and ad placement.
  • Analyzed and reported social media and online marketing campaign results.
  • Evaluated monthly performance statistics and used data to inform future strategies.
  • Monitored and evaluated website analytics to assess campaign success, identify issues and make forward-thinking adjustments to maintain targets.
  • Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
  • Tracked and capitalized on emerging industry trends to boost campaign performance.

Customer Service Representative

Techie Squad Infotech Pvt Ltd
Patna
06.2014 - 08.2016
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

BBA - Marketing

Group Of Colleges
Gwalior
06.2009 - 06.2012

Skills

    Service-Level Agreements (SLA)

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Timeline

SME | Process Associate (Trust & Safety)

Genpact India Private Limited
04.2023 - Current

Process Associate (Trust & Safety)

Genpact India Private Limited
09.2022 - 03.2023

Digital Marketing Manager

Kreative Digital Solution
06.2020 - 07.2022

Digital Marketing Manager

Kreative Digital Solution
09.2016 - 05.2020

Customer Service Representative

Techie Squad Infotech Pvt Ltd
06.2014 - 08.2016

BBA - Marketing

Group Of Colleges
06.2009 - 06.2012
MANISH KUMARSubject Matter Expert