Manish Kumar Singh
Chandigarh
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
18
18
years of professional experience
Work History
Tier 1 Team Lead & Security Specialist
Insource India
05.2024 - Current
- Leading Tier 1 technicians to ensure timely ticket triage, assignment, and resolution.
- Implementing secure IT practices, including proactive endpoint monitoring and threat mitigation.
- Conducting system audits to verify compliance with security policies and standards.
- Providing technical support for end-users, addressing issues related to hardware, software, and connectivity.
- Developed effective improvement plans in alignment with goals and specifications.
- Assisted in recruitment to build team of top performers.
- Coached team members in techniques necessary to complete job tasks.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Tier 1 Tech & Security Specialist
Insource India
02.2024 - 05.2024
- Delivered IT support across hardware, software, and network systems, ensuring minimal downtime.
- Assisted with deployment and configuration of workstations and peripherals.
- Improved endpoint security through regular updates and maintenance checks.
- Managed and supported organization-wide privacy and security management measures.
- Wrote detailed reports of all security breaches and investigations.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Managed high levels of call flow and responded to technical support needs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Performed risk analyses to identify appropriate security countermeasures.
- Conducted security audits to identify vulnerabilities.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Recommend improvements in security systems and procedures.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Helpdesk Support Specialist
Insource India
02.2023 - 01.2024
- AD Administration
- Backups
- M365 Administration
- End User Computing
- Application Support
- Vendor Management
- RMA
- Drafting and Implementing Security Policies and Measures
- RMM tasks like Patch Management, Monitoring, and Alerting
- Onboarding Projects
- Deployments of Assets
- Process and Workflow Improvement to reduce TAT and increase efficiency
- Special Expertise on Hybrid Setup
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Walked user through series of steps to determine problem and implement likely solution.
- Logged activities in tracking system to maintain accurate, timely records.
- Optimized system operation and resource utilization to streamline workflows and processes.
- Provided support for network infrastructure and baseline configurations.
- Inspected components for full power potential before and after updates.
- Provided end-user system and equipment training.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Supervised daily configuration activities and business systems operations.
- Developed and implemented preventive maintenance procedures.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Assisted in development of system security protocols.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
Senior System Administrator
Innovation Technology By Design (ITBD)
10.2020 - 02.2023
- AD Administration
- Backups
- M365 Administration
- End User Computing
- Application Support
- Vendor Management
- RMM tasks like Patch Management, Monitoring, and Alerting
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Worked with users to determine areas of technology in need of improved usability.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Drove continuous improvement of IT governance processes.
- Managed onboarding and offboarding of employees.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Performed network security design and integration duties.
- Installed and configured network printers and other peripheral devices.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Diagnosed and resolved hardware and software issues.
- Implemented and maintained virtual private networks.
- Planned and implemented upgrades to system hardware and software.
- Analyzed network traffic and performance metrics to optimize system performance.
- Evaluated software products to determine compatibility with existing systems.
- Researched and recommended new technologies and strategies for improving system performance.
- Maximized system availability through development and testing of contingency plans.
- Designed and evaluated WAN and LAN connectivity technologies.
- Devised scripts and automation tools to improve system efficiency.
- Developed and documented network policies, procedures and standards.
Account Growth Consultant
Revvlocity
10.2019 - 05.2020
- Revenue growth contribution through business development and inside sales activities
- Adapting processes and strategies to optimize sales efforts and drive revenue into the pipeline
- Assisting the sales team in identifying, qualifying, and pursuing new business opportunities
- Building deep relationships with key decision-makers and influencers
- Providing value-add through problem-solving and sharing of best practices
- Qualifying accounts and understanding their business objectives and strategies
Information Security & Risk Analyst
HSBC Electronic Data Processing
03.2009 - 05.2012
- Company Overview: HSBC EDPI LTD (India)
- Worked for HSBC Private Banking (Suisse) and HSBC Private Bank (UK & Europe)
- Worked as LSM/LSO for Banking System's Security, Governance & Compliance requirements as per ISO 27001 standards
- Was responsible for Server Logs Review of Security Violation and subsequent Threat and Incident Management on RACF and SYBASE
- Monitoring of Active Directory changes and I.P Scanning
- Creation of Banking Profiles in IBM AS400 Banking Information System for Temporary Limit Increase of Customer Relationship Managers and other transactional access
- Granting/Amending/Deleting Access from various Banking Systems and Password Resets
- Performing Weekly/Monthly/Quarterly/Semi-annual/Annual Access Reviews of Banking IT Systems as per Audit and Compliance Requirements (ISO 27001)
- Streamlining various Process Workflows to reduce TAT, SLA and PLAs
- Creation and Upload of various CSVs reports through SQL based automated tools on platforms like SWIFT NET ACCORD & SWIFT NET ALLIANCE
- Worked as Local Security Officer (LSO) for various Private Banking System like CRM, KOFAX, BMM, AS400 Systems, Web portals
- UAT Testing and deployment of new builds of various Software designed for Private Banking
- Maintenance of Technical Documents on Sharepoint and Central Repository in Domino Servers
- Configuration of User Profiles in Front End Banking Systems for Internal HSBC Employees
- Granting/Amending/Deleting access to Active Directory
- Performing various Control measures to prevent Fraud Operations in Banking systems
- Deployment of New Security Protocols as per Business Information Risk Requirements
- Monitoring of unauthorized access and Password Violations to Banking Systems
- Was responsible for Corporate Social Responsibility activities
- Was responsible for suggestions and deployment of Sustainability Operations Standards including offsetting of CO2 imprints and other Local Volunteering Projects
- HSBC EDPI LTD (India)
Technical Support Executive
WIPRO BPO LTD.
06.2007 - 02.2009
- Troubleshooting technical issues via phone and remote access
- Provisioning, operation, installation/configuration, and maintenance of systems
- Customer/employee query handling and call log analysis
- Updating self-help documents
- Testing and fixing faulty equipment
Education
Advanced Executive Program - Cybersecurity, Vulnerability Assessment, Penetration Testing, Malware Analysis, Web Application Security, Enterprise Application Security
Simplilearn
12-2023
PG Program - Cybersecurity
Simplilearn
02.2023
Intermediate Course - MPC
Julien Day School
04.2006
X Class - ICSE
Julien Day School
04.2004
Skills
- Windows Server
- Windows 10
- Windows 11
- Mac
- Linux
- Connectwise Manage
- Connectwise Automate
- Network
- Security
- CEH
- Storage Craft
- Fortinet Devices
- SentinelOne
- Azure
- M365
- DropSuite
- Knwb4
- Datacenter Maintenance
- Nmap
- Wireshark
- NESSUS
- Metasploit
- OWASP ZAP
- ZED PROXY
- Aes-crypt
- PKI
- Cryptography Basics
- NIST Framework
- OWASP Top 10
- Knowbe4
- AD Monitoring
- IP Scanning
- Email Tracing
- Proc Mon
- Process Explorer
- Drafting Policies
- Implementing Cybersecurity Posture
- WEBGOAT
- MySQL
- SQL Injection
- SHODAN
- BurpSuite
- OSINT
- Huntress
- Connect Secure
Accomplishments
- Received 'Cream of the Crop' Award in ITBD
- Certified as Climate Champion by Earthwatch and WWF for providing solutions for Sustainable Business
- Selected as one of the Best 100 HSBC Global Resourcing Employees worldwide in 2011
- Consistently delivered above expectations performance ratings throughout my Career
- Received numerous accolades for exceptional service delivery
- Top Performer in IT Security domain (second half of 2011)
- Consistently maintained CSATs in all job profiles more than the set expectations
Languages
English
Hindi
Bengali
Insights
- Strong problem-solving and analytical skills with a keen attention to detail
- Excellent communication and interpersonal skills
- Ability to work effectively in a team and collaborate with cross-functional teams
- Proven ability to handle multiple tasks and prioritize effectively
- Demonstrated commitment to professional development and continuous learning
Personal Information
- Father's Name: Late Ashok Kumar Singh
- Date of Birth: 05/06/88
- Gender: Male
Timeline
Tier 1 Team Lead & Security Specialist
Insource India
05.2024 - Current
Tier 1 Tech & Security Specialist
Insource India
02.2024 - 05.2024
Helpdesk Support Specialist
Insource India
02.2023 - 01.2024
Senior System Administrator
Innovation Technology By Design (ITBD)
10.2020 - 02.2023
Account Growth Consultant
Revvlocity
10.2019 - 05.2020
Information Security & Risk Analyst
HSBC Electronic Data Processing
03.2009 - 05.2012
Technical Support Executive
WIPRO BPO LTD.
06.2007 - 02.2009
PG Program - Cybersecurity
Simplilearn
Intermediate Course - MPC
Julien Day School
X Class - ICSE
Julien Day School
Advanced Executive Program - Cybersecurity, Vulnerability Assessment, Penetration Testing, Malware Analysis, Web Application Security, Enterprise Application Security
Simplilearn
Similar Profiles
LAUREN BENNETTLAUREN BENNETT
Director of Marketing at Insource Insurance / MMADirector of Marketing at Insource Insurance / MMA
Julie ThomeJulie Thome
Skilled Laborer at Insource TechnologySkilled Laborer at Insource Technology
Tiara WhiteTiara White
Lead Quality Assurance Specialist at InSource Services Group / Nectar LearningLead Quality Assurance Specialist at InSource Services Group / Nectar Learning