Summary
Overview
Work History
Education
Skills
Domainexpertise
Timeline
BusinessAnalyst

M. Lakshmi Padmavathi

Hyderabad,TELANGANA

Summary

With over 5 years of experience as a Business Analyst at Bajaj Housing Finance Ltd, I have developed a strong skill set in business communication, risk response planning, leadership, and conflict management. Throughout my career, I have been involved in all phases of the Software Development Life Cycle (SDLC) and have worked with methodologies such as Sequential-Waterfall and Agile-Scrum. My expertise lies in performing requirements elicitation techniques including document analysis, reverse engineering, observation, workshops, interviews, and prototyping. I am also adept at identifying and analyzing stakeholders using the RACI matrix. Additionally, I have conducted various analyses such as GAP, SWOT, impact, cost-benefit, root-cause, and risk analyses, as well as feasibility studies. Gathering, documenting, analyzing, and presenting requirements is another area where I excel. I have experience in creating use-case diagrams and deriving test cases from them. Moreover, I am skilled in Business Process Modeling (BPM) using activity and swimlane diagrams to display the dynamic aspects of the system. Creating documents like BRD and FRD using high-level documents such as Project Charter, Business Case, and SOW is also within my capabilities. Finally, I am proficient in functional and user acceptance testing (UAT), as well as planning, tracking, and communicating project status using tools like Gantt charts and RTM (Requirement Traceability Matrix).

Overview

7
7
years of professional experience

Work History

Business Analyst

Bajaj Housing Finance Ltd
01.2024 - Current
  • Employees struggle to log into customer loan applications, causing delays
  • Implement a B2C Mobility App for seamless access
  • The app enables both on-role and off-role employees to log in independently using their credentials, bypassing the need for managerial assistance.Speeds up loan application processing and credit team coordination
  • Facilitates easier allocation of leads and data, enhancing lead generation
  • Streamlines operations, saving time and improving productivity.

Business Analyst

Bajaj Housing Finance Ltd
05.2020 - 08.2024
  • Customer details and processes are managed by third parties, creating security and efficiency issues.Pennant App (PFF) provides a secure, internal platform for managing customer data and documents.Protects customer data and documents cost-effectively
  • Reduces time and risk by eliminating third-party involvement.Allows secure, internal searches of customer profiles and easy document retrieval.Simplifies downloading required documents and checking repayment schedules for employees.Automates the insurance sales process, connecting customers, distributors, employees, and insurance organizations in real time.Eliminates inefficiencies and mis-selling practices, delivering a streamlined, customer-centric solution.The Pennant App (PFF) effectively addresses the challenges of managing customer details and processes through third-party access
  • By providing a secure, cost-efficient, and streamlined solution, it ensures the protection and confidentiality of customer data while reducing operational risks and expenses
  • The app enhances internal efficiency by enabling confidential access to customer profiles and simplifying document management, ultimately delivering a comprehensive, integrated platform for both organizational and customer needs.

Business Analyst

Bajaj Housing Finance Ltd
07.2017 - 04.2020
  • Organization face challenges with inefficient loan processing, fragmented customer data, and compliance issues, impacting customer satisfaction and operational efficiency.Salesforce provides an integrated CRM platform that streamlines loan processes by consolidating customer data, automating application workflows, managing documents and e-signatures, and enhancing communication.Consolidates information for personalized service and informed decision-making.Speeds up loan application and approval processes
  • Enables secure document storage and e-signatures.Improves customer engagement through multiple channels.Offers insights for better decision-making and performance tracking.Ensures adherence to regulations and manages lending risks effectively.

Education

B.Tech - Electronics And Communications Engineering

KANDULA LAKSHUMMA MEMORIAL COLLEGE OF ENGINEERING
KADAPA
08.2013

Skills

  • MS SQL Server 2012 and 2014, Oracle 10G
  • Data Analysis
  • Microsoft Office Suite
  • Stakeholder Management
  • Team Collaboration
  • Requirements Gathering
  • Project Management
  • Business process improvement
  • Workflow Analysis
  • Strategic Planning
  • KPI Tracking

Domainexpertise

  • Ecommerce
  • Banking
  • Finance service
  • Insurance
  • Credit

Timeline

Business Analyst

Bajaj Housing Finance Ltd
01.2024 - Current

Business Analyst

Bajaj Housing Finance Ltd
05.2020 - 08.2024

Business Analyst

Bajaj Housing Finance Ltd
07.2017 - 04.2020

B.Tech - Electronics And Communications Engineering

KANDULA LAKSHUMMA MEMORIAL COLLEGE OF ENGINEERING
M. Lakshmi Padmavathi