M M MOHIUDDIN SIDDIQUI
Hyderabad
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
13
13
years of professional experience
Work History
Assistant Manager
TATA CONSULTANCY SERVICES
HYDERABAD
07.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
- Resolved conflicts between team members in an effective manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated work to staff, setting priorities and goals.
Operations Lead
TechMahindra
05.2017 - 07.2023
- Define Process flows and ensure compliance of procedures for support
- Monitor and Supervise Operations by conducting weekly Quality Audits and Calibrations
- Report Monthly Metrics to the client, analyze volume trending to optimize staffing
- Discuss monthly performance goals with the Team and provide regular performance feedbacks
- Meet and exceed client SLAs
- Analyze root causes for deviations (if any) and implement action items
- Ensure all communication channels are open to the team to have concerns discussed
- Maintain fast, fun and friendly team environment
- Review Risk Mitigation Plans and Disaster Recovery Plans
- Facilitate Internal Audit for QMS and ISO Compliance
- Selection and short listing of resources for internal requirements and new business.
IT Administrator
Abdullah A.Abdul Lateef Trading Est
04.2015 - 12.2016
- Responsible for Hardware & Software Installations & Maintenance
- Configuring & Troubleshooting of Desktop Environment
- Responsible for maintaining computer peripherals audit
- Designing, Configuring & maintaining LAN, WAN, & WI-FI network.
IT ADMINISTRATOR
NAWAB SHAH ALAM KHAN COLLEGE OF ENGINEERING & TECHNOLOGY
08.2012 - 11.2013
- Responsible for Hardware & Software Installations & Maintenance
- Configuring and maintaining print services for the Institution
- Configuring & Troubleshooting of Desktop Environment
- Designing, Configuring & maintaining LAN, WAN, & WI-FI network.
SOFTWARE ASSET MANAGEMENT ANALYST
SOROKASOFT INDIA PVT LTD
02.2012 - 08.2012
- Responsible for maintaining the OS infrastructure of the Organization
- Configuring & Troubleshooting of Desktop Environment
- Designing, Configuring & maintaining LAN, WAN, & WI-FI network
- Conducting Software Asset Management Audits, Maintaining the Track Records, planning and implementing the appropriate steps to ensure avoiding any non-compliance in the organization.
Education
B.Tech/B.E.( Computers ) -
Jawaharlal Nehru Technological University (JNTU)
01.2012
Skills
- ITIL
- IT Operations Management
- IT Service Delivery
- Client Management
- SLA Management
- Office 0365 & Azure
- Active Directory
- Intune
- Service Now Ticketing
- Service Catalog
- Managed Security Services
- Employee Performance Evaluations
- Recruiting and interviewing
- Employee Scheduling
- Operations Management
- Recruitment and hiring
- Team motivation
- Employee engagement
- Staff Management
- Microsoft Office expertise
Personal Information
- Date of Birth: 06/10/86
- Gender: Male
- Marital Status: Married
Languages
- English
- Hindi
- Urdu
- Telugu
- Arabic
Accomplishments
- Have been awarded several Bravo Awards by Tech M
- Won ACE (Associates Consistently Excel) Award for two consecutive years in Tech M
Timeline
Assistant Manager
TATA CONSULTANCY SERVICES
07.2023 - Current
Operations Lead
TechMahindra
05.2017 - 07.2023
IT Administrator
Abdullah A.Abdul Lateef Trading Est
04.2015 - 12.2016
IT ADMINISTRATOR
NAWAB SHAH ALAM KHAN COLLEGE OF ENGINEERING & TECHNOLOGY
08.2012 - 11.2013
SOFTWARE ASSET MANAGEMENT ANALYST
SOROKASOFT INDIA PVT LTD
02.2012 - 08.2012
B.Tech/B.E.( Computers ) -
Jawaharlal Nehru Technological University (JNTU)
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