M Mustafa
Bidar
Summary
Dynamic leader with a proven track record at Reliance Digital, enhancing customer experience and driving sales growth through expert team leadership and decision-making. Skilled in money handling and fostering employee engagement, I increased accuracy in financial transactions and expanded the client base, demonstrating exceptional customer service and mentoring abilities.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Reliance Digital
08.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Cleared financial queries related to consumer durables within deadlines.
- Delivered qualitative and quantitative reports on sales, expenses, and budget for management review.
Commercial Associate
Reliance Digital
12.2016 - 07.2022
- Assisted in the development of marketing materials showcasing the bank''s commercial products offerings to attract new business prospects.
- Conducted thorough financial analyses to identify potential risks and recommend appropriate credit solutions.
- Provided expert advice on credit policies and risk management best practices, assisting clients in making informed decisions about their businesses.
- Increased client base by developing and maintaining strong relationships with key commercial customers.
Sales Associate
Reliance Digital
07.2013 - 11.2016
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
MBA - Finance
Krishna Trust Shree Satyam College Bidar
Bidar, India08-2018
Bachelor of Science - Computer Science
GOVT ARTS COLLEGE GLB
Gulbarga, India07-2011
Associate of Science -
Guru Nanak Pre-Univercity
Bidar, India06-2009
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Goal setting
- Sales growth
- Coaching and mentoring
Languages
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telagu
Bilingual or Proficient (C2)
Timeline
Assistant Manager
Reliance Digital
08.2022 - Current
Commercial Associate
Reliance Digital
12.2016 - 07.2022
Sales Associate
Reliance Digital
07.2013 - 11.2016
MBA - Finance
Krishna Trust Shree Satyam College Bidar
Bachelor of Science - Computer Science
GOVT ARTS COLLEGE GLB
Associate of Science -
Guru Nanak Pre-Univercity
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