To Learn, Share and Grow with my employer. Endeavor and capitalize on learning capabilities and achieve the objective for my enterprise.
Overview
13
13
years of professional experience
Work History
Executive
Air India Express
Customer Happiness - Managing Emails from Nodal, Appellate, and Website
Analyst
Wipro
12.2017 - 09.2018
Client – Union Bank of Switzerland (UBS)
CRS Manager
Airpegasus Airlines
07.2015 - 12.2017
End to End CRS Operations
Reservation System Management
Inventory Management
Call Center Management
Flight Scheduling
Reporting
Sr. Executive (Operations)
SBI Life Insurance Company limited
04.2008 - 09.2014
Handling Claims, Policy servicing, Renewals and Customer complaints & New Business
Group Insurance
Manage SBI Life Call Centre
Analyst
Air Deccan
05.2005 - 04.2008
Inventory Management
Fare & Pricing Management
Revenue Management
Education
B.A -
Cauvery College, Mangalore University.
P.U.C - undefined
Murnad Junior College, South Kodagu
S.S.L.C - undefined
Vinayaka English School, South Kodagu
Skills
Windows
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Accomplishments
Excellence AWARD for excellent performance
ON THE SPOT AWARD for innovative idea
Personal Information
Father's Name: Late.Nanjappa.M.A
Date of Birth: 06/27/78
Gender: Male
Nationality: Indian
Marital Status: Married
Languages
English, Kannada, Kodava, Hindi, Tamil and Malayalam
Extracurricular Activities
Active team player of Coorg Hockey Association. Represented Wheel & Axle plant Hockey Team for 3 years Represented Mangalore University Hockey Team for 3 yrs.
Timeline
Analyst - Wipro
12.2017 - 09.2018
CRS Manager - Airpegasus Airlines
07.2015 - 12.2017
Sr. Executive (Operations) - SBI Life Insurance Company limited
Senior Manager, Flight Quality Assurance at Air Asia India (Air India Express)Senior Manager, Flight Quality Assurance at Air Asia India (Air India Express)
Financial Accountant at Air India & Air India Express (GSA, Head office) Arabian TravelsFinancial Accountant at Air India & Air India Express (GSA, Head office) Arabian Travels
Guest Service Associate at Air India Express (Formerly known as Air Asia India)Guest Service Associate at Air India Express (Formerly known as Air Asia India)
Safety Instructor, CRM Facilitator, SMS Trainer, Voice and Accent Trainer at AIR India ExpressSafety Instructor, CRM Facilitator, SMS Trainer, Voice and Accent Trainer at AIR India Express