M. Nikhil Kumar
Hyderabad
Summary
With over 3 years of work experience as an HR Assistant and HR Specialist, I have developed a strong foundation in HR operations and employee support. My expertise includes handling various HR tasks such as payroll, benefits administration, employee onboarding, and query resolution. I am skilled in utilizing HRIS systems, managing employee data, and ensuring compliance with policies and regulations. With excellent communication and problem-solving abilities, I have effectively collaborated with cross-functional teams to streamline processes and deliver exceptional HR services.
Overview
4
4
years of professional experience
Work History
HR Representative
Micron Technology (OTSI payroll)
Hyderabad
10.2023 - Current
- Managed and administered comprehensive employee benefits programs, including Medical, Dental, vision, HSA, and FSA plans, ensuring compliance with applicable regulations and providing guidance to employees on enrollment, coverage.
- Assisted employees with US tax form W9, W2 and Stock inquiries.
- Utilized applications like ADP, and Service now, Workday to address and resolve employee issues.
- Maintained a high level of accuracy and attention to detail while working with sensitive employee data, ensuring confidentiality and data security.
- Responded & resolved queries in a timely & accurate manner.
HR Specialist
Amazon Development center
Hyderabad
07.2021 - 05.2023
- Managed and administered comprehensive employee benefits programs, including 401(K), Medical, Dental, vision, HSA, and FSA plans, ensuring compliance with applicable regulations and providing guidance to employees on enrollment, coverage, and claims procedures.
- Effectively handled high volume of queries from US employees regarding US payroll, Garnishments, Compensation, Child Support and Employee lifecycle using various communication channels such as calls, chats, email, and tickets.
- Utilized applications like Panorama, ADP, and PeopleSoft, Timecard to address and resolve employee issues, collaborating with internal cross-functional teams such as leave management, payroll, and new hire onboarding to ensure timely and accurate resolution.
- Proactively addressed and resolved pay defects, new hire bonuses, and employment verification letter requests, ensuring compliance with company policies and applicable regulations.
- Assisted employees with US tax form W9 and W2 inquiries, providing guidance and support during the tax filing process.
- Actively involved in updating the knowledge base, contributing to the creation and maintenance of a comprehensive repository of HR-related information and solutions.
- Demonstrated strong problem-solving skills in handling grievances and ensuring fair and timely resolutions for employees.
- Maintained a high level of accuracy and attention to detail while working with sensitive employee data, ensuring confidentiality and data security.
- Developed a deep understanding of HR policies, procedures, and best practices, applying them to provide accurate information and guidance to employees.
- Prioritized and managed multiple tasks simultaneously, effectively balancing competing priorities and meeting tight deadlines.
- Exhibited excellent communication and interpersonal skills, delivering exceptional customer service to employees, fostering positive relationships, and building trust.
- Proactively identified process improvement opportunities, suggesting and implementing streamlined approaches to enhance efficiency and service quality
HR Assistant
Amazon Development centre
Hyderabad
09.2019 - 05.2021
- Processed payrolls on a weekly, biweekly and monthly basis for US, Canada region.
- Verified timekeeping records and handled any discrepancies with employees.
- Handled Payroll, Garnishment, Child support, Benefits queries via tickets and processed in a timely manner.
- Processed payrolls on a weekly, biweekly and monthly basis for US, Canada region.
- Managed employee time and attendance using electronic timekeeping systems and resolved any discrepancies or issues in a timely manner
- Maintained high accuracy in transferring correct data from payroll spreadsheets into system.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
Education
Bachelor of Science - Computers
Telangana University
Nizamabad04-2018
Skills
- Customer Handling
- Active listening
- Analytical skills
Timeline
HR Representative
Micron Technology (OTSI payroll)
10.2023 - Current
HR Specialist
Amazon Development center
07.2021 - 05.2023
HR Assistant
Amazon Development centre
09.2019 - 05.2021
Bachelor of Science - Computers
Telangana University
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