Moammen Alkhazaali
Indianapolis
Summary
Dynamic Guest Experience Manager with a proven track record at Cava, excelling in exceptional communication and property management. Enhanced guest satisfaction through effective team training and operational efficiency. Skilled in sales and upselling, consistently driving positive outcomes while maintaining high standards of service and compliance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Experience Manager
Cava
03.2025 - Current
- Assisted in creating welcoming environments for guests to enhance overall satisfaction
- Supported team in resolving guest inquiries and complaints promptly
- Learned operational procedures for managing front desk activities efficiently
- Coordinated with departments to ensure seamless guest services and experiences
- Contributed to training sessions for new staff on customer service standards
- Conducted regular inspections of hotel facilities, ensuring cleanliness, safety, and compliance with brand standards.
Shift Lead
Naf Naf
04.2023 - 04.2025
- Supervised team members to ensure efficient operations and adherence to company standards.
- Trained new staff on food preparation techniques and customer service protocols.
- Managed inventory levels, ensuring timely restocking of supplies to meet demand.
- Implemented cleaning schedules to maintain high hygiene standards in food handling areas.
Education
High School Diploma -
Pike High School
Indianapolis, INHVAC -
Lincoln College of Technology
Indianapolis, INSkills
- Exceptional communication
- Property management
- Language fluency
- Sales and upselling
Certification
OSHA 30
Timeline
Guest Experience Manager
Cava
03.2025 - Current
Shift Lead
Naf Naf
04.2023 - 04.2025
High School Diploma -
Pike High School
HVAC -
Lincoln College of Technology