Moatenzuk Jamir

To learn and grow with organization, by continuously seeking new challenges & opportunities in this dynamic industry by utilizing the knowledge, skills experience that I have acquired over the years.

• English
• Hindi

• Mphasis, Customer Care Executive, Toronto Dominion Bank- Played a pivotal role in delivering exceptional service to clients by addressing inquiries related to credit cards. Responsibilities included resolving customer issues, providing information on credit card features and benefits, and efficiently handling requests for credit card limit increases. Actively engaged in upselling initiatives, promoting and recommending various financial products such as credit cards and personal loans to meet customer needs. Consistently exceeded sales targets through effective communication and relationship-building skills. Strong understanding of banking processes, compliance with regulations, and a customer-centric approach to ensure a positive experience for all clients.
• HSBC, Customer Support Officer, HSBC Direct- Provided top-notch service to clients, specializing in addressing queries related to internet banking issues. Responsibilities included resolving customer inquiries with a focus on technical aspects of internet banking, troubleshooting problems, and ensuring a seamless online banking experience. Actively engaged in upselling initiatives, promoting and advising on various financial products such as credit cards, credit card limit increases, and personal loans to meet individual customer needs. Performed essential account opening checks, involving thorough verification of KYC details, ensuring compliance with international regulations by confirming customers were not residing in sanctioned countries. Played a crucial part in tracking customer accounts for anti-money laundering activities, contributing to the bank's robust risk management practices. Meticulous approach to detail, a strong understanding of banking regulations, and effective communication skills to address both technical and financial aspects of customer queries.
• Swiggy, Senior Fulfilment Expert, Swiggy Stores- Played a key role in the inception and establishment of the Stores process in Gurgaon. Contributed to the expansion of the business in Bangalore and other cities, ensuring a smooth and successful scaling process. Responsibilities extended to active participation in the Service Recovery Team (SRT) and Post Pickup Cancellation (PPC) processes under the Stores division. Addressed service-related challenges and optimized post-pickup cancellations to enhance overall customer satisfaction. Significant role in the Integrated Gratification Customer Compensation (IGCC) team, manually tagging coupons into customer profiles using tools such as Snowflakes, SQL, and JavaScript queries. Provided crucial support to outsourced vendors, ensuring effective collaboration and smooth workflow. Actively contributed to handling email escalation tickets, conducting thorough investigations, and providing Root Cause Analysis (RCA) to various business units. Skill set enriched in process optimization, vendor management, and critical issue resolution.

• Dream Team Award HSBC (Q4 2016 HSBC)
• (Q2 2017 HSBC)
• (Q4 2017 HSBC)
• Best Monthly Efficiency award and Fraud buster awards at HSBC.

• Father's Name: T Wati Jamir
• Date of Birth: 03/29/1990
• Gender: Male
• Nationality: Indian
• Marital Status: Single

I hereby declare that the above-mentioned information is true to the best of my knowledge.