Moazzam Shaikh

Managed end-to-end catering operations for Saudia, Air Astana, Uganda Airlines, Kenya Airways, EgyptAir, Air Tanzania, flydubai, and Uzbekistan Airways.

* Prepared and managed duty rosters to optimize manpower allocation and ensure effective operational coverage.

* Coordinate with Production, Stores, Transport, Ramp, and Quality teams to ensure on-time flight departures and seamless catering operations.

* Handle operational issues, customer requests, service recovery, and ensure timely resolution of flight-related challenges.

* Monitored inventory availability and coordinated flight schedules, adapting to last-minute changes and specific airline catering requirements.

* Ensure compliance with HACCP, food safety regulations, airline standards, and company SOPs.

* Coordinate menu rotation cycles with the Food & Beverage (F&B) team and ensure timely implementation across all assigned airlines.

* Maintained operational reports and coordinated with stakeholders to enhance service quality and operational efficiency through continuous improvement initiatives.

* Managed end-to-end catering operations for Saudia, Air Astana, Uganda Airlines, Kenya Airways, EgyptAir, Air Tanzania, flydubai, and Uzbekistan Airways.

• Extracted Pan India load from Navitaire, converted to Excel, and sent to caterer for timely meal preparation.
• Ensuring the Hi-Lifts depart on time after checking all standard items and special meals
• Resolved last-minute flight issues by coordinating with crew and addressing customer complaints to maintain service quality.
• Quick thinking and decision making to ensure departures are not delayed.
• Handling Go First operations in the flight kitchen Ambassadors Sky Chef as well as on the ramp
• Ngo operations - Uploading dining schedule, generating DFP, Estimation, Uplift & reconciliation, creating warehouse transfer
• Conducted audits on ramp operations, ensuring compliance with safety standards and improving operational reliability.
• QC - Food quality check, weight and temperature check

• Managed catering operations to ensure seamless service delivery and compliance with standards
• Tracked daily sales and product movement, ensuring timely deposit of cash for all flights
• Addressed complaints from airline clients regarding food quality and service. regarding food or any other products uplifted
• Taking action to investigate and address all noncompliance of health and safety guidelines
• Doing regular food Audits & vendor/ caterer Audits & to make sure that caterer is following the required specifications & quality standards
• Planned and procured items according to the menu list, including perishables and non-perishables.
• Compiled daily operational reports for network planner to support decision-making and operational efficiency
• Coordinating with caterer for online flight status and load increase
• Giving training & coaching to new staff as well as other employees
• India's favourite coffee shop & hangout place, popularly known as CCD. It also has an Airline catering Division, which is handling on-board catering for Go-Air, Spice-Jet & Alliance Air under sale-on-board module.

• Handled installations of banners and hoardings, contributed to design and branding of displays in malls
• Conducted site visits to monitor project progress and ensure alignment with client objectives
• Ensuring client deadlines are met
• Coordinated with clients to strengthen relationships and ensure project satisfaction
• Followed up on purchase orders and payment processes
• Pixel media is a Qatar based Advertising company

• Handling all the activities of Catering operations
• Resolved airline client complaints regarding food quality and service to enhance customer satisfaction
• Investigated and addressed noncompliance with health and safety guidelines to ensure operational integrity
• Conducted regular food and vendor audits to ensure adherence to specifications and quality standards
• Planned and procured items according to menu lists, including perishables and non-perishables.
• Giving training & coaching to new staff as well as other employees
• Maintaining the Airline store & making sure that FIFO is followed
• Following SOP for new products
• Coordinating with caterer for online flight status and load increase
• India's favorite coffee shop & hangout place, popularly known as CCD. It also has an Airline catering Division which is handling on-board catering for Go-Air, Spice-Jet & Alliance Air under sale-on-board module.

• Visited VIP rooms to gather patient feedback and resolve complaints, enhancing patient satisfaction.
• Conducted food service audits to ensure compliance with health standards, contributing to overall service quality.
• Kokilaben Hospital is a multi-specialty healthcare center in Mumbai which provides complete treatments and surgeries for all kinds of diseases

• Ambassadors Sky Chef operates Flight Kitchens whereby it caters to most of the major International and Domestic Airlines E.g. Lufthansa, Kenya Airways, Air-India, Etihad, Indian Airlines, Go-Air, Indigo, SpiceJet etc.
• Ensured products were packed, loaded as specified, and delivered to aircraft on time.
• Ensure proper documentation and communications are in place, and dispatch information in time to relevant personnel
• Facilitated communication with airline customers to ensure adherence to specifications.
• Managed loading and offloading of food services and handed over food services to flight crew.
• To train and develop each existing or new member of staff to ensure that consistency of service is maintained
• 24 hours front-end contact for airline customers and station duty officers in terms of daily aircatering operations
• Reported timely to Operations Manager and Project Team on all aircraft delays, schedule changes, and changes of aircraft.