Moby Chacko
Analyst
Mumbai,MH
Summary
Accomplished Fraud and Dispute Senior Analyst at JP Morgan Chase with extensive expertise in fraud investigation, credit card dispute resolution, and predictive modeling. Proven track record in client servicing and recruitment management, developed through previous roles at Tata Consultancy Services and Colvill Research Recruitment. Proficient in Salesforce CRM, statistical analysis, data visualization software, and various risk management tools to deliver actionable insights. Certified in Lean Management and Six Sigma Green & Black Belt , with strong capabilities in MS Office, Power BI, Tableau, and SAP ERP. Committed to leveraging analytical skills to drive strategic business decisions and enhance operational efficiency.
Thorough Senior Analyst with over a 7-year background in [CCB]. Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dispute Senior Analyst
JP Morgan Chase
06.2019 - Current
- CCB Operations
- Senior Fraud Analyst (FCC) 2023 later Skilled for Disputes (DBP) (06-24-2023)
- Initially analyzing fraud trends & taking appropriate actions to secure clients’ accounts.
- Process clients’ disputes adhering to policies & procedures and meeting turnaround times. Managing and resolving disputes effectively.
Senior Executive - Client Servicing
Tata Consultancy Services
09.2016 - 05.2019
- Addressed credit card inquiries from Citi Bank clients.
Senior Associate
Colvill Research Recruitment
02.2016 - 07.2016
- Managing end to end Recruitment for Clients that includes sourcing, screening, interview scheduling & coordination, negotiating compensation packages etc.
- Sourcing through multiple channels - Portals, References, Networking, Database, Google, and LinkedIn. Taking telephonic interviews of candidates as
per the job description to check for required skills, truthfulness of resume, expected salary, confidence level, back ground as per the job description. - Conducting Walk-Ins process as and when required,
- Client Interaction & Coordination as and when required.
- Co-ordination between the candidates and the HR Recruitment team about the selection process
interview and feedback. - Maintaining the database.
- Keeping a follow up with the selected candidates.
Senior Customer Service Associate
IBM DAKSH
03.2014 - 02.2016
- Handling broadband and landline queries of the customers and resolving them with required technical steps or booking engineer if required.
Senior Customer Service Associate
First Source Solutions
04.2013 - 02.2014
- Handling billing technical queries of the customers and resolving them with required bill explanation or technical steps or booking engineer if required.
Education
Post Graduate Diploma in Business Administration & Masters in Human Resource Management.
Welingkar Institute of Management Development
2018
Graduation in Bachelors of Commerce.
University of Mumbai
2012
Maharashtra State Board of Secondary & Higher
2009
Skills
- Skilled in utilizing Salesforce CRM tools
- Monitoring performance metrics
- Client relationship management
- Data-driven decision making
- Expertise in advanced Excel functions
- Client engagement strategies
- Financial analysis and forecasting
- Problem-solving skills
- Documentation and reporting
- Effective time management
- Process improvements
- Database management with SQL
- In-depth cause evaluation
- Process optimization
Client management
Performance monitoring
Data analysis
Financial modeling
Analytics program experience
Stakeholder communication
Languages
English
Hindi
Certification
Lean Management Certified
Business Analytics with Excel
6 Sigma Green & Black Belt
MYSQL
VB
C programming
Minitab
Personal Information
Interests
Data analytics
Human Resources analytics
Business analytics
Timeline
Dispute Senior Analyst
JP Morgan Chase
06.2019 - Current
Senior Executive - Client Servicing
Tata Consultancy Services
09.2016 - 05.2019
Senior Associate
Colvill Research Recruitment
02.2016 - 07.2016
Senior Customer Service Associate
IBM DAKSH
03.2014 - 02.2016
Senior Customer Service Associate
First Source Solutions
04.2013 - 02.2014
Post Graduate Diploma in Business Administration & Masters in Human Resource Management.
Welingkar Institute of Management Development
Graduation in Bachelors of Commerce.
University of Mumbai
Maharashtra State Board of Secondary & Higher