Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Moby Varughese

Bengaluru

Summary

Accomplished professional with expertise in Letters of Credit servicing at JP Morgan Chase, excelling in customer service and complaint resolution. Proven track record in enhancing team collaboration and training. Adept at task prioritization and fostering teamwork, driving operational efficiency and client satisfaction.


Overview

10
10
years of professional experience

Work History

Team Member - Letters Of Credit Servicing

JPMorgan Chase
05.2022 - Current
  • Responsible for monitoring exposures in Loan IQ of both JPM and other bank issued LC's to ensure accurate balance maintenance and billing.
  • Collaborating with multiple stakeholders on tasks related to daily business.
  • Adhering to Daily, monthly and quarter end checks to bill the client accurately.
  • Identifying areas of improvements and conftyrols for efficient and effective delivery.
  • Working as an SME to help team on complex issues.
  • Identifying the breaks that cross SLA and intiate the communication with the Bankers to resolve the breaks.
  • Providing exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensuring smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Assisting in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Exceeding performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Facilitating team training sessions, improving overall performance and knowledge of best practices.
  • Enhancing team collaboration by organizing weekly meetings to discuss project progress and address any challenges.

Senior Specialist - Escrow Analysis

Ocwen Financial Solutions Private Limited
05.2017 - 04.2022
  • Handle elevated mailbox for highly escalated emails and issues from external law firms and ombudsman.
  • Perform planning for the remediation, tacking and monitoring with the legal team on the external audit findings.
  • Ensuring all allotted tasks to the team and resolved within the SLA.
  • Conduct training sessions for the team on the process changes.
  • Act as SPOC for the Escrow analysis Team for all bakruptcy related queries.

Specialist - Escrow Analysis

Ocwen Financial Solutions Private Limited
04.2016 - 04.2017
  • Perform quality checks on the processed escrow accounts.
  • Set-up Escrow analysis on a yearly basis to provide the projections to the clients on their future payments.
  • Organize and facilitate closure of given tasks within the SLA.
  • Cordinating with the Bankruptcy team to provide the clients with the proof of claim analysis.


Education

B.Com - Finance

Christ University
Bengaluru, India
04.2001 -

Skills

  • Customer service
  • Teamwork and collaboration
  • Complaint resolution
  • Adaptability and flexibility
  • Training and mentoring
  • Task prioritization

Accomplishments

  • CB SPOT award - Handling Process and projects
  • Approver award
  • Collaborated with team of 3 in the development of Multiple projects in LC servicing.

Timeline

Team Member - Letters Of Credit Servicing

JPMorgan Chase
05.2022 - Current

Senior Specialist - Escrow Analysis

Ocwen Financial Solutions Private Limited
05.2017 - 04.2022

Specialist - Escrow Analysis

Ocwen Financial Solutions Private Limited
04.2016 - 04.2017

B.Com - Finance

Christ University
04.2001 -

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Moby Varughese