Moguloju Suman Chandra
Hyderabad
Summary
Insightful Analyst known for high productivity and efficient task completion. Possess specialized skills in data interpretation, statistical analysis, and predictive modeling which enhance problem-solving capabilities. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and innovative solutions in dynamic environments.
Overview
9
9
years of professional experience
Work History
Supply Chain Operations Analyst
Accenture
04.2023 - Current
- Worked exclusively on Salesforce and SAP, managing accounts, agreements, and invoices between Google and partners.
- Creating Purchase Orders for the partners on behalf of Google and making sure the payments have gone through without any delays
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
- Identifying areas of risk exposure related to operations activities and developed mitigation strategies
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Cross-trained the team on the other projects I handled.
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
Quality Analyst
Accenture (Uber)
05.2022 - 04.2023
- Performing Quality analysis on UberEats tickets which are raised by the clients from the Uber application.
- Created and revised procedures, checklists and job aids to reduce errors.
- Conducting huddles and refreshers and PKT for the associates to understand the knowledge gaps if any
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
- Improved team efficiency with introduction of automation tools for repetitive testing tasks.
Business Operations Analyst
Accenture (Google)
04.2019 - 04.2022
- Worked on Digital Marketing tools like DV360, Campaign Management.
- Developed comprehensive reports to inform strategic decision-making for senior leadership.
- Spearheaded risk assessment initiatives, proactively addressing potential issues before they escalated into larger problems.
- Optimized resource allocation for increased productivity by conducting thorough data analysis.
- Monitored service delivery metrics to detect and correct deficits in compliance with standard operating procedures.
- Collaborated with various departments to streamline workflows and optimize resource utilization.
- Increased customer satisfaction by analyzing feedback data and proposing actionable solutions.
Senior Associate
Amazon
12.2017 - 01.2019
- Worked as Senior Associate for Selling Partner Support from December 2017 to January 2019
- Worked as Senior Associate for VCM (Vendor Contact Management)
- Worked as Senior Associate for SESU (Seller Support).
Technical Support Associate
Amazon
09.2015 - 07.2017
- Worked for Amazon.in ( Voice and Non Voice )
- Supported WFM for 4 months in forecasting and roster management
- Staff scheduling based on the project requirement
- Worked for a specialist team CAP (Concession Abuse Prevention) for Amazon.co.uk (International Non Voice (e-mail)) and was a Subject Matter Expert(SME) for the same project
- Worked as an active member in the Special Support Assignment under TRMS ( Merchant Risk Investigation).
Education
B.E in Mechanical Engineering -
Malla Reddy Engineering College
04.2013
Intermediate (MPC) -
Sri Chaitanya Jr College
01.2008
S.S.C -
Pragathi Vidya Niketan
01.2006
Skills
- Workflow Optimization
- Forecasting and planning
- Billing & Invoicing
- Roster management
- Reporting & Operational analysis
- Hands on experience on SAP
- Digital Marketing (Campaign Management)
- Root Cause Analysis
- Fraud Investigation
- Quality Analysis and SOP development and Queue Management
- Experienced in Google Ads, CRM Tools like Salesforce and Connect Sales with a keen eye to detail and providing superior client Support
- Great Communication Skills (written and verbal)
- Excel and SQL (Intermediate level)
Accomplishments
- Promoted to Supply Chain Operations Analyst in August.
- Best performer January 2024 to May 2024
- Collaborated with team of 15 in the development of Retail Inventive Budgets programme.
- Supervised team of 21 staff members.
- Star of Excellence for the period of June 2021 to December 2021
- Best People (Quality Analyst) from June 2022 to November 2022
- Customer Obsession Award for the months of February and March in the year 2017.
- Customer Obsession Award for the month of April 2018.
- Customer Delight Ambassador 2018
Hobbies and Interests
Reading (related to Automobiles and Film Making and Psychology)
Disclaimer
I hereby declare that the Above Information is True According to my best knowledge
Timeline
Supply Chain Operations Analyst
Accenture
04.2023 - Current
Quality Analyst
Accenture (Uber)
05.2022 - 04.2023
Business Operations Analyst
Accenture (Google)
04.2019 - 04.2022
Senior Associate
Amazon
12.2017 - 01.2019
Technical Support Associate
Amazon
09.2015 - 07.2017
B.E in Mechanical Engineering -
Malla Reddy Engineering College
Intermediate (MPC) -
Sri Chaitanya Jr College
S.S.C -
Pragathi Vidya Niketan