Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Disclaimer
Timeline
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Moguloju Suman Chandra

Hyderabad

Summary

Insightful Analyst known for high productivity and efficient task completion. Possess specialized skills in data interpretation, statistical analysis, and predictive modeling which enhance problem-solving capabilities. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and innovative solutions in dynamic environments.

Overview

9
9
years of professional experience

Work History

Supply Chain Operations Analyst

Accenture
04.2023 - Current
  • Worked exclusively on Salesforce and SAP, managing accounts, agreements, and invoices between Google and partners.
  • Creating Purchase Orders for the partners on behalf of Google and making sure the payments have gone through without any delays
  • Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
  • Optimized operational efficiency by analyzing and streamlining processes.
  • Identifying areas of risk exposure related to operations activities and developed mitigation strategies
  • Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
  • Cross-trained the team on the other projects I handled.
  • Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
  • Improved team productivity by implementing effective workflow strategies and time management techniques.

Quality Analyst

Accenture (Uber)
05.2022 - 04.2023
  • Performing Quality analysis on UberEats tickets which are raised by the clients from the Uber application.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Conducting huddles and refreshers and PKT for the associates to understand the knowledge gaps if any
  • Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
  • Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
  • Improved team efficiency with introduction of automation tools for repetitive testing tasks.

Business Operations Analyst

Accenture (Google)
04.2019 - 04.2022
  • Worked on Digital Marketing tools like DV360, Campaign Management.
  • Developed comprehensive reports to inform strategic decision-making for senior leadership.
  • Spearheaded risk assessment initiatives, proactively addressing potential issues before they escalated into larger problems.
  • Optimized resource allocation for increased productivity by conducting thorough data analysis.
  • Monitored service delivery metrics to detect and correct deficits in compliance with standard operating procedures.
  • Collaborated with various departments to streamline workflows and optimize resource utilization.
  • Increased customer satisfaction by analyzing feedback data and proposing actionable solutions.

Senior Associate

Amazon
12.2017 - 01.2019
  • Worked as Senior Associate for Selling Partner Support from December 2017 to January 2019
  • Worked as Senior Associate for VCM (Vendor Contact Management)
  • Worked as Senior Associate for SESU (Seller Support).

Technical Support Associate

Amazon
09.2015 - 07.2017
  • Worked for Amazon.in ( Voice and Non Voice )
  • Supported WFM for 4 months in forecasting and roster management
  • Staff scheduling based on the project requirement
  • Worked for a specialist team CAP (Concession Abuse Prevention) for Amazon.co.uk (International Non Voice (e-mail)) and was a Subject Matter Expert(SME) for the same project
  • Worked as an active member in the Special Support Assignment under TRMS ( Merchant Risk Investigation).

Education

B.E in Mechanical Engineering -

Malla Reddy Engineering College
04.2013

Intermediate (MPC) -

Sri Chaitanya Jr College
01.2008

S.S.C -

Pragathi Vidya Niketan
01.2006

Skills

  • Workflow Optimization
  • Forecasting and planning
  • Billing & Invoicing
  • Roster management
  • Reporting & Operational analysis
  • Hands on experience on SAP
  • Digital Marketing (Campaign Management)
  • Root Cause Analysis
  • Fraud Investigation
  • Quality Analysis and SOP development and Queue Management
  • Experienced in Google Ads, CRM Tools like Salesforce and Connect Sales with a keen eye to detail and providing superior client Support
  • Great Communication Skills (written and verbal)
  • Excel and SQL (Intermediate level)

Accomplishments

  • Promoted to Supply Chain Operations Analyst in August.
  • Best performer January 2024 to May 2024
  • Collaborated with team of 15 in the development of Retail Inventive Budgets programme.
  • Supervised team of 21 staff members.
  • Star of Excellence for the period of June 2021 to December 2021
  • Best People (Quality Analyst) from June 2022 to November 2022
  • Customer Obsession Award for the months of February and March in the year 2017.
  • Customer Obsession Award for the month of April 2018.
  • Customer Delight Ambassador 2018

Hobbies and Interests

Reading (related to Automobiles and Film Making and Psychology)

Disclaimer

I hereby declare that the Above Information is True According to my best knowledge

Timeline

Supply Chain Operations Analyst

Accenture
04.2023 - Current

Quality Analyst

Accenture (Uber)
05.2022 - 04.2023

Business Operations Analyst

Accenture (Google)
04.2019 - 04.2022

Senior Associate

Amazon
12.2017 - 01.2019

Technical Support Associate

Amazon
09.2015 - 07.2017

B.E in Mechanical Engineering -

Malla Reddy Engineering College

Intermediate (MPC) -

Sri Chaitanya Jr College

S.S.C -

Pragathi Vidya Niketan

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Moguloju Suman Chandra