Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mohak  Saxena

Mohak Saxena

Process Associate
Noida

Summary

Commerce graduate with an interest in business and financial processes, paired with hands on, real-world experience in communication roles like customer service and content creation. Experienced in managing customer interactions, handling queries with empathy, and building trust through clear communication. Now, looking to grow in finance, customer success, operations, or administrative roles, bringing a blend of analytical and communication skills to support business functions.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Niftel Communications Pvt. Ltd.
Lucknow
09.2023 - 02.2024
  • Resolved an average of 50 customer inquiries daily through various communication channels, including phone, email, and live chat.
  • Maintained a high level of customer satisfaction by consistently exceeding expectations and achieving a customer satisfaction rating of 95%.
  • Utilized CRM software to manage customer accounts, track interactions, and prioritize high priority issues.
  • Utilized active listening and empathy techniques to identify and address customer needs effectively.
  • Handled difficult and escalated customer situations with tact and diplomacy, maintaining a professional and courteous demeanor.

Gaming Content Creator

YouTube
Lucknow
11.2021 - 09.2023
  • Successfully built, grew and monetized a YouTube gaming channel from scratch.
  • Managed content strategy, community engagement, and audience growth through live streaming.

Education

B. Com - Commerce

BSNV PG College, Lucknow University
Lucknow, India
04.2001 -

Skills

  • Active Listening

  • Communication Skills

  • Attention to Detail

  • Customer Relationship Management (CRM)

  • Telephone Etiquette

  • Analytical Skills

  • Multi Tasking

  • MS Office

  • Team collaboration

  • Customer Support/Service

Timeline

Customer Service Associate

Niftel Communications Pvt. Ltd.
09.2023 - 02.2024

Gaming Content Creator

YouTube
11.2021 - 09.2023

B. Com - Commerce

BSNV PG College, Lucknow University
04.2001 -
Mohak SaxenaProcess Associate