Mohamad Sohail Idrisi

• Key Responsibilities:
• Supervised day-to-day operations to meet performance, quality, and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Managed high-stress situations effectively, maintaining professionalism under pressure, while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Key Responsibilities:
• Performing the task of all shipping documents in export and import shipment, like preparing releasing CRO, BL, VGM, COO, invoices, and other shipping documents, also handling nomination shipment.
• Feedback on all shipments and tracking them until delivery.
• Receiving export orders through email and analyzing them to complete the shipping on time.
• Taking care of customer feedback/enquiries through email and responding to them within 24 hours.
• Coordinating with the warehouse team for fast execution and delivery of consignments on or before the expected date.
• Prepared and processed import and export documentation according to customs regulations, laws, or procedures. Key Responsibilities:
• Performing the task of all shipping documents in export and import shipment, like preparing releasing CRO, BL, VGM, COO, invoices, and other shipping documents, also handling nomination shipment.
• Feedback on all shipments and tracking them until delivery.
• Receiving export orders through email and analyzing them to complete the shipping on time.
• Taking care of customers' feedback/enquiries through email and responding to them within 24 hours.
• Coordinating with the warehouse team for fast execution and delivery of consignments on or before the expected date.
• Prepared and processed import and export documentation according to customs regulations, laws, or procedures.
• Tracked shipments are processed through customs and other agencies, and clearances are obtained.
• Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.

Key Responsibilities:

• Performing the task of shipping documents, such as preparing invoices, packing lists, export checklists, COOs, VGMs, BLs, releasing CROs, and E-Seals.
• Feedback on all shipments and tracking them until delivery.
• Receiving export orders through email and analyzing them to complete the shipping on time.
• Taking care of customer feedback/enquiries through email and responding to them within 24 hours.
• Coordinating with the warehouse team for fast execution and delivery of consignments on or before the expected date.
• Prepared and processed export documentation according to customs regulations, laws, or procedures.
• Tracked shipments are processed through customs and other agencies, and clearances are obtained.
• Checked export documentation to determine cargo contents, and classified goods into different tariff or fee groups.
• Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
• Determined method of shipment, and prepared bills of lading, invoices, and other shipping documents.

• Key Responsibilities:
• Receiving export orders through email and analysing them to complete the shipping on time.
• Assisted in preparing export documentation such as commercial invoices, bills of lading and certificates of origin.