Mohamed Ali R

Over 15 plus years of professional experience in People Management, Process implementation and Account Management. Demonstrated personal and professional integrity, high energy level, and a passion for superior customer service at all levels. Ability to think strategically at the executive level, foster change, incorporate innovation and implement strategies throughout appropriate levels of the organization. Exceptional team leadership skills to include the ability to effectively coach, motivate and empower team members. High level customer interaction skills and the ability to build and sustain trusted relationships both internally and externally. Strong background in analysis, critical decision making and process improvement. Excellent interpersonal, communications and organizational skills, sound judgment and computer proficiency. An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management and significant experience working with steering committees and other project managers.

Bsc computer science, Osmania University, 06/01, ITIL Infrastructure Foundation, Prince2 for Project management course

• Consistent topper award in service level agreements with new and existing clients for the branch and across the company.
• Awarded with Europe trip by CEO of the company for second year's Sales performance across the company.

Rafeek Ahamed

• Service Delivery Management
• People Management
• Project Management
• Account Management & Governance
• Process Improvement
• Finance Management
• Management of Change
• Service Quality
• Quality & Compliance

People Management

Process implementation

Account Management

Customer service

Team leadership

Analysis

Critical decision making

Process improvement

Interpersonal skills

Communication skills

Organizational skills

Computer proficiency