Mohamed Appas
Sales & Operations
Masoothi Colony sembakkam Chennai
Summary
Communicative and organized Client Advisor with experience providing exceptional client support services. Adapt at managing existing client relationships and formulating and implementing advice.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Client Advisor
Nobroker Technologies Pvt Ltd
08.2024 - Current
- Attend the qualified leads (which will be generated by the Presales team) by meeting clients, where you will present tailored made options and will bring your clients through a no-pressure education-based presentation touching on buying/investment
- Develop rapport and get to know the client and finding out about their goals and vision for the future
- Educate on Property Investment and make your clients aware of the incentives available to them, and open their eyes different strategies available for them to pursue
- Follow up communication to foster a long-term relationship both pre and post sales
- Represent the Nobroker brand with integrity at all times, aiming to bring consistent value to all clients you come into contact with
- Seeking referrals and networking to grow your own suite of clients
- Conduct surveys to identify price of competing properties
- The employee is responsible for the end-to-end sales progress (generating leads - closure)
Assistant Manager
Shadowfax Technologies Pvt Ltd
10.2023 - 11.2023
- Was responsible for efficient Last Mile Operations while achieving agreed budgetary and service levels agreements by ensuring an effective and reliable service to customers
- Cross function liaisoning: New Supply, Sales & Marketing, Product, Quality, New Initiatives, Threat Operations & General management issues including the management of team & ground fleet
- Worked towards best customer experience at minimum cost with key quality metrics such as on-time delivery, last mile efficiency and order fulfillment without escalations/tickets
- Developed internal operational frameworks to improve process efficiencies & proactively identifying issues and problems before they arise
- Accountable to optimize cost and fix existing process gaps in the system
- Coordinated with the demand team for order projections, performance of down trending merchants and supply negotiations
Senior Business Associate
Smartshift Logistics Pvt Ltd
04.2021 - 08.2023
- Supply Management (Onboardings, Experience, SLAs), Develop supply initiatives in terms of supply marketing, supply acquisition and retention, and coordinate with relevant stakeholders to build supply
- Define the strategic growth plan for the existing categories, owner of the P&L, provide inputs on the pricing strategy of the category based on market potential, consumer insights
- Pricing, competitive research, internal communication, and field enablement, Research competitors and suggest appropriate pricing and promotional activities
- Incentives framing for both Supply and Team members to get better output, Plan and implement long-term development strategies for product categories
- Handling Business partner vehicle utilization rate, costing & payout process
- SLA Management, Cost control, Vehicles Utilization Management, Customer Experience
- BTL & Branding
Fleet Operations Controller - LM Operations
Big Basket
12.2020 - 04.2021
- End to end hub operations
- Order Tracking & Following with customer complaints managements
- Order tracking & Following
- Resolving customer and delivery executives' escalations
Fleet Manager - Operations
Bundle Technologies Pvt Ltd
12.2018 - 05.2020
- Managing the daily operations with the fleet of 400-500 delivery executives along with the 4 fleet leaders
- The key responsibility is to maintain the serviceability of the city & all deliveries to happen within the promised delivery time
- Created and maintained a daily operational scorecard to track and report on KPIs, assists in volume forecast and capacity planning as needed
- Worked with Ops Manager/Area Manager in designing the Pay-out Structure changes- Balancing Cost Per Delivery of
- Developed and maintained daily, weekly, and monthly operation analysis as it is related to volume, efficiency, delivery time, productivity and service
- Provided strong reporting and analytical information support to the management team
- Generated both periodic and ad hoc reports as needed
- Support Pickup & Delivery Partners during emergencies and exigencies
- Manage and control voluntary attrition and control absconders by conducting regular engagement activities
- Engage with business development in secure projects
Sr.Executive - Supply Operations
Ani Technology Pvt Ltd
08.2017 - 12.2018
- Leads the Sourcing team of OLA Auto in Chennai Ensured that top supply city
- Played a pivotal role in setting a team and setting hierarchy
- Currently heading a 25 members team and handles Entire supply of Auto
- Planned and executed to increase the sale in Leasing project which leads for financial growth
- Partners achieved 10X attachments
Education
Master of Arts - Computer Applications Development
Vels University
Chennai 01.2012 - 06.2015
Bachelor of Arts - Commerce
Jamal Mohamed College
Trichy 01.2009 - 06.2012
Skills
- Supply Operations
- Team leadership
- Rapport and relationship building
- Marketing analytics
- Data analytics
Honors And Awards
- Star Performer in Porter Chennai
- Taken complete ownership of Tata_407 vehicle onboarding and partner training and has created city level impact.
- Star performer in OLA
- Received Star performance award for 3 times and I won bike contest in OLA.
Proficiency
- Tamil
- English
Personal Information
Core Competency
- Operations & Sales Management
- Process Optimization
- MIS- Reporting
- Customer Experience & LM Operations
- Microsoft Excel & SQL
- P&L
Professional Highlights
- Earned a promotion from an entry-level position to lead specialist in my department.
- Received best performance twice in Porter.
Timeline
Client Advisor
Nobroker Technologies Pvt Ltd
08.2024 - Current
Assistant Manager
Shadowfax Technologies Pvt Ltd
10.2023 - 11.2023
Senior Business Associate
Smartshift Logistics Pvt Ltd
04.2021 - 08.2023
Fleet Operations Controller - LM Operations
Big Basket
12.2020 - 04.2021
Fleet Manager - Operations
Bundle Technologies Pvt Ltd
12.2018 - 05.2020
Sr.Executive - Supply Operations
Ani Technology Pvt Ltd
08.2017 - 12.2018
Master of Arts - Computer Applications Development
Vels University
01.2012 - 06.2015
Bachelor of Arts - Commerce
Jamal Mohamed College
01.2009 - 06.2012
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