Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Mohamed Asif Ali

Mohamed Asif Ali

Chennai

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Lead Assistant with talent supporting senior managers and upper management in decision making and improved productivity. Manage administrative and clerical functions, scheduling, logistics, meetings and provide follow-up on important projects and initiatives. Strong organizational and communication skills with attention to detail and accuracy. Business Leader proven to develop and implement business management initiatives. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Bridges communication between partners and suppliers with strong business acumen and managerial abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven Lead Associate with substantial background in managing teams, driving sales growth, and enhancing customer satisfaction. Proven skills in strategic planning, project management, and budgeting. Demonstrated ability to foster strong relationships with clients and stakeholders. Consistently exceeded performance goals in past roles through innovative strategies and team collaboration.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead Associate - Quality

WNS Global Services
Chennai, India
02.2024 - Current
  • Mentored junior associates, providing guidance on best practices and professional development opportunities.
  • Coordinated weekly meetings for internal and external groups.
  • Handling client escalations, queries, and providing solutions, revert in a planned timeline.
  • To create and maintain a CAPA tracker (Corrective and Preventive Action).
  • To prepare monthly quality dashboards using graphs and presentation tools for the monthly call with stakeholders and clients.
  • Built strong relationships with clients through exceptional customer service skills which led to repeat business opportunities over time periods measured in years not months or weeks alone.
  • Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
  • Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
  • Using many sampling techniques like random and stratified to evaluate the exact accuracy of productions and to derive the desired output.
  • To conduct calibration sessions with managers, SMEs, and the training team.

Senior Customer Support Exceutive

Teleperformace
Chennai
1 2020 - 02.2024
  • Working in Retail Finance operations in Islamic Banking
  • To work and verify documents regarding finance and disbursement such as Personal Loans, Vehicle finance, mortgage, overdrafts etc.., To release and disburse the finance from bank's MAP A/C to customer's current or savings A/C
  • To generate and issue Letter of guarantee to other banks to let them know they will be paid even if the customer of the bank defaults
  • To generate and Issue Payment order on customer's behalf giving an order to pay a particular amount to a particular ( Payment orders in banking are high risk work as these are not negotiable and even this thing is printed in words on the instrument
  • To work in invoices and Quotation and verify those are received from mentioned Seller or supplier are addressed to bank mentioning the amount.

Process developer

Genpact India
Hyderabad
11.2017 - 11.2020
  • Leading the calibration, Error discussion meeting
  • Drafting the professional mails in Arabic to the clients
  • Presenting the weekly business review data to the clients
  • Leading the process knowledge huddles in Arabic
  • Driving the team to achieve the quality of 100% as per clients demand
  • Assigning the daily works for associates
  • Conducting one on one meeting with associates.

Education

Bachelor of Arts - Islamic Studies

B.S. Abdul Rahman University
Chennai
06.2016

Skills

  • Quality Dashboard preparation
  • Retail and corporate banking
  • Excel and PowerPoint presentations
  • Lean Six Sigma analysis in the quality framework
  • Brainstorming, testing process
  • Regulatory compliance
  • Social media content moderation
  • QA methodology and seven QC tools

Languages

Tamil
First Language
English
Proficient (C2)
C2
Arabic
Proficient (C2)
C2

Certification

  • Lean Ace Certified
  • Google AI Essentials certified
  • Google Data Analytics certified

Timeline

Lead Associate - Quality

WNS Global Services
02.2024 - Current

Process developer

Genpact India
11.2017 - 11.2020

Senior Customer Support Exceutive

Teleperformace
1 2020 - 02.2024

Bachelor of Arts - Islamic Studies

B.S. Abdul Rahman University
Mohamed Asif Ali