Mohamed Asif Ansari
Assistant Manager – Customer Service & Operations // 91-9894397752
Chennai
Summary
Logistics and Supply Chain Operations professional with 13+ years of experience managing end-to-end ocean and air freight operations across global trade lanes including the US, Middle East, and Asia. Proven expertise in logistics execution, carrier and vendor management, trade compliance, and operational risk mitigation within highly regulated environments. Six Sigma Green Belt certified with a strong focus on process optimization, KPI-driven performance, cost control, and continuous improvement. Experienced in supporting time-critical shipments, ensuring safety, compliance, and operational excellence aligned with global energy and industrial standards.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Assistant Manager – Customer Service & Operations
Aerotrans Global Forwarding
01.2022 - Current
- Led end-to-end logistics operations for ocean and air shipments across US, Middle East, and Asia lanes, managing export and import flows in compliance with international trade regulations.
- Coordinated with carriers, overseas agents, customs brokers, and internal stakeholders to ensure safe, compliant, and on-time cargo movement, achieving 98% on-time delivery performance.
- Negotiated freight rates and space allocations with shipping lines and airlines, contributing to measurable freight cost optimization while maintaining service reliability.
- Implemented proactive exception management for delays, rollovers, and documentation discrepancies, reducing operational disruptions and customer escalations.
- Ensured accuracy and compliance of shipping documentation (BL, AWB, Invoice, Packing List, COO), minimizing customs risks and penalties.
- Aerotrans Global Forwarding (India | USA | Saudi Arabia)
Senior Process Associate – Air Operations (Client: AIRBUS) & Customs Filing
DHL Global Forwarding
01.2019 - 01.2022
- Managed end-to-end air freight operations for critical aerospace logistics, including issuance of Air Waybills (AWBs) and coordination of time-sensitive shipments such as AOG (Aircraft on Ground) and emergency movements.
- Monitored shipment uplift, flight connectivity, and delivery milestones, providing real-time visibility and pre-alerts to global stakeholders.
- Conducted weekly operational review calls with AIRBUS clients to track KPIs, address operational risks, and drive continuous service improvement.
- Ensured strict adherence to SLAs and turnaround times within a 24/7 operational environment supporting high-value cargo.
- Collaborated closely with airlines, ground handlers, and overseas offices to manage capacity constraints and last-mile delivery challenges.
- Maintained full compliance with IATA regulations, international shipping standards, and client-specific SOPs.
- DHL Global Forwarding, Chennai
Customs Documentation (CDZ Team)
DHL Global Forwarding
01.2019 - 01.2020
- Handled customs filing and documentation for inbound and outbound shipments through Dubai Trade and DANSAZ (Dubai Customs Clearance System).
- Reviewed and validated commercial documents to ensure full compliance with UAE customs regulations and trade policies.
- Coordinated with customs authorities and internal operations teams to resolve discrepancies and expedite urgent clearances.
- Maintained accurate customs records and ensured adherence to DHL internal compliance and audit standards.
- DHL Global Forwarding, Chennai
Senior Associate – Inland Operations
Maersk Global Service Center
01.2015 - 01.2018
- Managed inland transportation operations including truck and rail dispatch work orders, ensuring timely execution without service disruptions.
- Coordinated daily with customers, transport vendors, drivers, terminals, and internal stakeholders to maintain operational continuity.
- Resolved container pickup and delivery issues by liaising with partner carriers, rail operators, and port authorities.
Customer Service Representative
Maersk Global Service Center
01.2015 - 01.2016
- Managed end-to-end customer service for US import supply chains, providing shipment visibility, documentation support, and delivery coordination.
- Ensured compliance with US customs and import regulations while meeting defined SLAs and KPIs.
- Proactively resolved shipment delays, holds, and documentation discrepancies through cross-functional coordination.
- Supported process improvement initiatives aimed at enhancing operational efficiency and customer experience.
Education
Master of International Business - undefined
G.R.D College of Science
Coimbatore01.2012
Bachelor of Computer Science - undefined
Hindustan College of Arts & Science
01.2010
Skills
- End-to-End Logistics Operations (Ocean & Air)
- Supply Chain Execution & Optimization
- Global Trade Compliance & Customs Regulations
- Carrier, Vendor & Contract Management
- Freight Cost Control & Rate Negotiation
- Operational Risk Mitigation & Contingency Planning
- Safety, Compliance & Regulatory Adherence
- KPI, SLA & Performance Management
- Process Improvement (Six Sigma, DMAIC)
- Shipment Visibility, Tracking & Exception Management
- Time-Critical & Project Cargo Handling
- Stakeholder & Cross-Functional Coordination
- Data Analysis & Reporting (Excel, Dashboards)
Certification
- Six Sigma Green Belt, TUV SUD
Languages
English
Hindi
Tamil
Urdu
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Assistant Manager – Customer Service & Operations
Aerotrans Global Forwarding
01.2022 - Current
Senior Process Associate – Air Operations (Client: AIRBUS) & Customs Filing
DHL Global Forwarding
01.2019 - 01.2022
Customs Documentation (CDZ Team)
DHL Global Forwarding
01.2019 - 01.2020
Senior Associate – Inland Operations
Maersk Global Service Center
01.2015 - 01.2018
Customer Service Representative
Maersk Global Service Center
01.2015 - 01.2016
Master of International Business - undefined
G.R.D College of Science
Bachelor of Computer Science - undefined
Hindustan College of Arts & Science