Mohamed Essa
Retail Sueprvisor
Jeddah,AP
Summary
Proven leader with extensive experience at Landmark Group (Splash), adept in inventory management and team leadership. Elevated store performance through strategic staff training and innovative sales strategies, significantly enhancing customer satisfaction and loyalty. Expert in creating engaging merchandise displays, driving both sales growth and team efficiency.
Overview
14
14
years of professional experience
3
3
Certifications
5
5
Languages
Work History
Store Supervisor
Landmark Group Splash
08.2021 - Current
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Conducted inventory analysis to determine optimal stock levels.
Department In Charge
Landmark Group (Splash)
08.2018 - 07.2020
- Managed staff scheduling efficiently to ensure adequate resource coverage during shifts without compromising quality of care provided.
- Mentored new resources on best practices, retail skills development, and retail policies, enhancing overall team performance levels.
- Contributed to a positive working environment by promoting open communication, teamwork, and professional growth among retail staff members.
- Promoted professional development opportunities to encourage resource to pursue continuous training.
- Trained new resources in proper techniques, customer standards, operational procedures.
Senior Fashion Consultant
Landmark Group (Splash)
08.2013 - 07.2017
- Developed long-lasting client relationships through exceptional communication and understanding of individual needs.
- Increased customer satisfaction by providing personalized fashion advice and outfit recommendations.
- Enhanced store sales by creating visually appealing merchandise displays that attracted customer attention.
- Mentored junior consultants, fostering professional growth and enhancing team performance.
- Provided expert knowledge on current fashion trends, helping clients make informed purchasing decisions.
- Organized successful in-store events to showcase new collections and drive customer engagement.
Junior Fashion Consultant
Landmark Group (Splash)
08.2010 - 07.2012
- Assisted in merchandising store displays, resulting in a visually appealing shopping environment.
- Boosted sales revenue through effective upselling and cross-selling of fashion products.
- Developed lasting relationships with clients, leading to increased repeat business and loyalty.
- Merchandised store inventory in seasonal and brand displays.
- Accepted and processed customer payments.
Education
Bachelor of Arts - Ecommerce
St Joseph Arts And Science College
Villupuram, India 04.2001 -
Skills
Customer Service
Inventory Management
Staff Supervision
Problem-Solving
Multitasking and Organization
Operations Management
Team Leadership
Customer experience management
Work Planning and Prioritization
Sales Strategies
Team Building and Leadership
Store Merchandising
Certification
Employee of the month
Timeline
Store Supervisor
Landmark Group Splash
08.2021 - Current
Department In Charge
Landmark Group (Splash)
08.2018 - 07.2020
Senior Fashion Consultant
Landmark Group (Splash)
08.2013 - 07.2017
Employee of the month
04-2011
Employee of the month
11-2010
Junior Fashion Consultant
Landmark Group (Splash)
08.2010 - 07.2012
Outstanding performance and contribution
01-2010
Bachelor of Arts - Ecommerce
St Joseph Arts And Science College
04.2001 -
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