Mohamed Fahadh Ali
Summary
Experienced system administrator with several year background in information technology. Expert the field and systems. Known for best-in-class hardware and software knowledge and detail-oriented project roll outs.
Overview
10
10
years of professional experience
Work History
IT Service Manager
Digillium Pte Ltd
09.2022 - Current
- Identified opportunities for improvement in existing IT processes and systems, then developed and deployed new solutions.
- Managed a team of technical staff to provide effective support for end users.
- Conducted research into emerging technologies that could be used as part of an overall service offering.
- Conducted regular assessments of current service levels and identified areas requiring improvement.
- Created detailed documentation regarding installation instructions, usage guidelines and troubleshooting steps for various types of hardware and software products.
- Monitored the performance of all IT services to ensure SLAs were being met or exceeded.
- Reviewed customer feedback surveys regularly in order to determine satisfaction levels with existing services provided by the company.
- Developed and implemented service strategies, policies and procedures to ensure IT services met customer needs.
- Ensured compliance with company policies, procedures and standards regarding the use of IT services.
- Participated in meetings with senior executives to discuss strategy and plan future initiatives related to IT services.
- Implemented appropriate security measures to protect data from unauthorized access or modification.
- Collaborated with vendors to negotiate contracts and purchase necessary equipment or materials needed for project completion.
Customer Service Administrative
Easy Systems Pvt Ltd
06.2019 - 08.2022
- Compiled weekly and monthly sales reports detailing current performance trends.
- Resolved customer complaints promptly and professionally.
- Assisted customers with product returns and exchanges according to company policy.
- Greeted customers and answered inquiries in a timely, friendly manner.
- Coordinated logistics for shipments and deliveries of products.
- Processed orders received via telephone, mail, fax, or email.
- Responded to customer complaints in an efficient and professional manner.
- Answered incoming customer inquiries via phone, email, and chat.
- Provided administrative support to customer service team by preparing documents, scheduling appointments, and responding to emails.
- Monitored inventory levels of products sold in store or online.
- Advised management on ways to improve customer service processes.
Desktop Support Engineer
Service Point
Chennai
09.2017 - 05.2019
- Maintained inventory of all equipment, software licenses and warranties.
- Created detailed documentation for IT processes, procedures and troubleshooting steps.
- Provided technical assistance to users in person, via phone or email.
- Attended customer service meetings to address any ongoing issues or concerns.
- Configured user accounts, permissions and passwords according to company policies.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Implemented security measures such as antivirus protection to protect against malicious attacks.
System Engineer
DIATTAS COMPUTER INDIA
Chennai
06.2014 - 08.2017
- Installed and configured operating systems, middleware products and databases.
- Resolved escalated incidents reported by users involving application failures or other IT related issues promptly.
- Installed, configured, and maintained Windows Server operating systems.
- Handled troubleshooting for software and hardware and promptly resolved issues.
- Provided technical guidance for system development and troubleshooting.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
Education
MBA - System Managment
Alagappa University
Karaikudi, TN05-2016
BBA -
Jamal Mohamed College
Trichy,India04-2014
Skills
- Asset Management
- System Administration
- Windows Operating System
- Technical Support
- End-user support
- IT Security Management
- Information confidentiality
- Technical leadership
- Information Security
- IT service management
- Team Collaboration
- Documentation Management
- Business Analysis
- Issue Resolution
- Follow-up skills
- Escalation management
- Troubleshooting
- Customer service excellence
- Customer Needs Assessment
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Timeline
IT Service Manager
Digillium Pte Ltd
09.2022 - Current
Customer Service Administrative
Easy Systems Pvt Ltd
06.2019 - 08.2022
Desktop Support Engineer
Service Point
09.2017 - 05.2019
System Engineer
DIATTAS COMPUTER INDIA
06.2014 - 08.2017
MBA - System Managment
Alagappa University
BBA -
Jamal Mohamed College
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