MOHAMED FAHMAN
Dubai
Summary
Automotive Sales & Customer Service Professional with over 2 years of experience at Maruti Suzuki, specializing in end-to-end vehicle sales, multi-channel lead generation, and client retention. Demonstrated ability to exceed monthly sales targets by 10-15% through strategic negotiation, upselling, and data-informed promotions. Seeking a challenging role in luxury automotive showrooms, fleet management, rent a car or garage sectors to drive revenue growth and enhance customer loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Lead - Annual INF Expo Event
07.2025 - 08.2025
- Led a team of 12 volunteers in customer service and operations, ensuring a high-standard visitor experience. Applied leadership and logistical coordination skills in a dynamic, high-traffic setting.
Sales and Customer Service Representative
MARUTI SUZUKI MOTORS
01.2023 - 07.2025
- Surpassed monthly sales targets by 15%, delivering consistent results under pressure to drive revenue-an essential discipline for luxury sales and volume fleet negotiations.
- Spearheaded leads through multi-channel campaigns digital, referrals, walk-ins, increasing lead conversion by 18% within six months.
- Orchestrated full vehicle sales cycle: preparing quotes, invoices, and proposals, negotiating terms, and closing deals with a 92% success rate.
- Developed and executed a structured client follow-up program that increased repeat customer purchases by 15%, establishing a model for client retention.
- Strategically upsold accessories and service packages, increasing average transaction value by 8%-relevant to enhancing customer spend in premium aftersales and service environments.
- Acquired foundational expertise in Electric Vehicle systems and battery technology, preparing to engage with evolving luxury and commercial EV markets.
- Coordinated with sales, service, and parts departments to deliver seamless customer journeys, reflecting the coordinated operations of high-end dealerships.
- Liquidated 85% of slow-moving inventory by analyzing sales trends and creating targeted promotion campaigns, improving cash flow by 40%.
Digital Sales Analysis
Anfal Automart
10.2024 - 12.2024
- Analyzed historical sales data and market trends, identifying a 30% growth opportunity through online customer engagement.
- Presented findings to senior management, resulting in the approval of a dedicated digital sales budget and the integration of live chat support on the company website.
- Developed and proposed a multi-channel digital strategy focused on social media promotions, targeted email campaigns, and an enhanced online vehicle catalog.
Education
Bachelor of Business Administration (BBA) -
Anjuman Institute of Management and Computer Application
Bhatkal, IndiaKarnataka University
Dharwad, IndiaSkills
- Lead Generation
- Customer Relationship Management (CRM)
- After-Sales Support
- Upselling/Cross-Selling
- Vehicle Sales and Negotiation
- Invoice Preparation
- Dead Stock Management
- Digital Sales Strategies
- Data Analysis & Reporting
- Microsoft Office Suite
- Cross-Functional Collaboration
- Problem Solving
- Time Management
- Adaptability
- Customer-Centric Mindset
Certification
- Microsoft Office Specialist (MOS) - Excel & PowerPoint
- Automotive Sales & Service Training - Maruti Suzuki Certified
Volunteer Experience
Team Lead - Annual INF Expo Event, 07/01/25, 08/01/25, Led a team of 12 volunteers in customer service and operations, ensuring a high-standard visitor experience., Applied leadership and logistical coordination skills in a dynamic, high-traffic setting.
Projects
Digital Sales Analysis - Anfal Automart, India, 10/01/24, 12/01/24, Analyzed historical sales data and market trends, identifying a 30% growth opportunity through online customer engagement., Presented findings to senior management, resulting in the approval of a dedicated digital sales budget and the integration of live chat support on the company website., Developed and proposed a multi-channel digital strategy focused on social media promotions, targeted email campaigns, and an enhanced online vehicle catalog.
Languages
- Urdu
- Hindi
- Kannada
- English, Professional
- Urdu, Native
- Hindi, Fluent
- Kannada, Basic
Awards And Honours
Top Performer Award - Recognized for consistently exceeding monthly sales targets by 10-15% over consecutive months.
Languages
English
Proficient
C2
Timeline
Team Lead - Annual INF Expo Event
07.2025 - 08.2025
Digital Sales Analysis
Anfal Automart
10.2024 - 12.2024
Sales and Customer Service Representative
MARUTI SUZUKI MOTORS
01.2023 - 07.2025
Bachelor of Business Administration (BBA) -
Anjuman Institute of Management and Computer Application
Karnataka University