MOHAMED FAIZULLA
Sales And Customer Service
BENGALURU URBAN
Summary
Highly adaptable team leader with excellent background of quick and effective performance. Highly experienced in performing quality inspections and machinery operations. Highly efficient Sales and Marketing well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Presales Associate
Home Interior Designs E-commerce Pvt. Ltd.
BENGALURU URBAN
01.2023 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Worked varied hours to meet seasonal and business needs.
- Trained and mentored junior staff on customer service strategies and techniques.
- Managed customer relations through communication and helpful interactions.
- Created promotional materials to advertise products and services.
- Analyzed customer data to identify trends and anticipate customer needs.
- Generated sales reports and presentations for senior management.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
customer Advisor
ADISHAKTI CARS PVT LTD, TATA
BENGALURU URBAN
12.2019 - 11.2021
- Completed sales contracts, purchase documentation, registration paperwork and dealership records.
- Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
- Exceeded sales quotas by 5% or more.
- Maintained compliance with all service, quality, and regulatory standards.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Achieved 92% of sales quota.
- Attended auctions to sell undesirable vehicles and purchase needed makes and models.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Prepared purchased vehicles and completed final delivery checks.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Negotiated vehicle prices and secure financing for customers.
- Resolved customer concerns regarding loan financing and warranties.
- Answered telephone and email inquiries from potential customers.
- Outlined sales, warranty, and service procedures.
Unit Sales Supervisor
BODY & SOUL HEALTH CLUB LLC
Dubai
04.2018 - 07.2019
- Understanding customer requirements and providing appropriately information
- Maintaining and developing relationships with existing customers in person and via telephone calls and emails
- Cold calling to arrange meetings with potential customers to prospect for new business
- Responding to incoming email and phone enquiries
- Acting as a contact between a company and its existing and potential markets
- Negotiating the terms of an agreement and closing sales
- Gathering market and customer information
- Representing the organization at trade exhibitions, events and demonstrations
- Negotiating on price, costs, delivery and specifications with buyers and managers;
- Advising on forthcoming product developments and discussing special promotions
- Creating detailed proposal documents, often as part of a formal bidding process that is largely dictated by the prospective customer;
- Recording sales and order information and sending copies to the sales office, or entering into a computer system;
- Reviewing own sales performance, aiming to meet or exceed targets;
- Gaining a clear understanding of customers' businesses and requirements;
- Making accurate, rapid cost calculations and providing customers with quotations;
- Attending team meeting and sharing best practice with colleagues
- Job activities not limited but expected to be flexible in multi-tasking as and when required by the management.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
Sales & Travel Consultant
Al Najam Tours & Travels
01.2017 - 03.2018
- Understanding customer requirements and providing appropriate information
- Maintaining and developing relationships with existing customers in person and via telephone calls and emails
- Cold calling to arrange meetings with potential customers to prospect for new business
- Responding to incoming email and phone enquiries
- Acting as a contact between a company and its existing and potential markets
- Negotiating the terms of an agreement and closing sales
- Gathering market and customer information
- Gaining a clear understanding of customers' businesses and requirements;
- Job activities not limited but expected to be flexible in multi-tasking as and when required by the management.
Corporate Sales Supervisor
BODY & SOUL HEALTH CLUB AND SPA
09.2012 - 11.2016
- Understanding customer requirements and providing appropriately information
- Maintaining and developing relationships with existing customers in person and via telephone calls and emails
- Cold calling to arrange meetings with potential customers to prospect for new business
- Responding to incoming email and phone enquiries
- Acting as a contact between a company and its existing and potential markets
- Negotiating the terms of an agreement and closing sales
- Gathering market and customer information
- Representing the organization at trade exhibitions, events and demonstrations
- Negotiating on price, costs, delivery and specifications with buyers and managers;
- Advising on forthcoming product developments and discussing special promotions
- Creating detailed proposal documents, often as part of a formal bidding process that is largely dictated by the prospective customer;
- Recording sales and order information and sending copies to the sales office, or entering into a computer system;
- Reviewing own sales performance, aiming to meet or exceed targets;
- Gaining a clear understanding of customers' businesses and requirements;
- Making accurate, rapid cost calculations and providing customers with quotations;
- Attending team meeting and sharing best practice with colleagues
- Job activities not limited but expected to be flexible in multi-tasking as and when required by the management.
verification
STRATEGIC OUTSOURCING PVT LTD
04.2011 - 07.2012
- Executive& Lead Gen Exec, Understanding customer requirements and providing appropriately information
- Maintaining and developing relationships with existing customers in person and via telephone calls and emails
- Client data base verification
- Responding to incoming email and phone enquiries
- Acting as a contact between a company and its existing and potential markets
- Generating Hot leads and forward to lead generation team
- Gathering market and customer information
- Generating leads for client which helps them in business
- Job activities not limited but expected to be flexible in multi-tasking as and when required by the management.
Customer Service Representative
EMIRATES PETROLEUM COMPANY
07.2009 - 11.2010
- Understanding customer requirements and providing service
- Maintaining and developing relationships with existing customers
- Responding to enquiries
- Acting as a contact between a company and its existing and potential markets
- Handling the cash counter at C-store
- Night Shift Charge handling all sort of complain and queries and taking care of cleanliness
- Job activities not limited but expected to be flexible in multi-tasking as and when required by the management.
Tele-Sales Executive
INNOUT CREATIONS, EXHIBIT MINDS
10.2007 - 06.2009
- Understanding customer requirements and providing appropriately information
- Maintaining and developing relationships with existing customers in person and via telephone calls and emails
- Cold calling to arrange meetings with potential customers to prospect for new business
- Responding to incoming email and phone enquiries
- Acting as a contact between a company and its existing and potential markets
- Negotiating the terms of an agreement and closing sales
- Gathering market and customer information
- Representing the organization at trade exhibitions, events and demonstrations
- Negotiating on price, costs, delivery and specifications with buyers and managers;
- Advising on forthcoming product developments and discussing special promotions
- Creating detailed proposal documents, often as part of a formal bidding process that is largely dictated by the prospective customer;
- Recording sales and order information and sending copies to the sales office, or entering into a computer system;
- Reviewing own sales performance, aiming to meet or exceed targets;
- Gaining a clear understanding of customers' businesses and requirements;
- Making accurate, rapid cost calculations and providing customers with quotations;
- Attending team meeting and sharing best practice with colleagues
- Job activities not limited but expected to be flexible in multi-tasking as and when required by the management.
Education
10th Standard -
Vidya Niketan
Pre-University - undefined
First PUC, Ameen
B.COM - Correspondence
Karnataka Open State University
Skills
Customer service orientation
Preparing reports
New hire training
Supporting sales staff
Sales expertise
Product and service sales
Sales strategy
Goals and performance
Cold Calling
Business development and planning
Sales funnel development
Business networking
Product promotions
Quality assurance understanding
Team collaboration
Aftermarket products
Upselling strategies
[Car brand] expertise
Negotiations strength
Financing Options
Test drives
Financing knowledge
Competitive
Relationship building
Pre-owned vehicles
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Presales Associate
Home Interior Designs E-commerce Pvt. Ltd.
01.2023 - Current
customer Advisor
ADISHAKTI CARS PVT LTD, TATA
12.2019 - 11.2021
Unit Sales Supervisor
BODY & SOUL HEALTH CLUB LLC
04.2018 - 07.2019
Sales & Travel Consultant
Al Najam Tours & Travels
01.2017 - 03.2018
Corporate Sales Supervisor
BODY & SOUL HEALTH CLUB AND SPA
09.2012 - 11.2016
verification
STRATEGIC OUTSOURCING PVT LTD
04.2011 - 07.2012
Customer Service Representative
EMIRATES PETROLEUM COMPANY
07.2009 - 11.2010
Tele-Sales Executive
INNOUT CREATIONS, EXHIBIT MINDS
10.2007 - 06.2009
10th Standard -
Vidya Niketan
Pre-University - undefined
First PUC, Ameen
B.COM - Correspondence
Karnataka Open State University