Mohamed Hamdhan

• Generated documentation and information required for client shipments

Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.

• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Tracked orders and notified customers of status or potential delays. Prepared and presented reports to management on logistics performance
• Analyzed client requirements and provided customized logistics. solutions.
• Built and established relationships with staff and vendors.
• Coordinated shipments and tracked progress to facilitate timely delivery.
• Updated and maintained databases to track shipments and inventory.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints
• Monitored inbound and outbound freight operations to establish timely delivery of packages

• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
• Supervised daily operations by directing customer service, inventory and sales operations.
• Assisted operations manager with planning of routine operations and special projects, Kept business operations smooth and efficient by closely monitoring operations and revamping workflows. Organized office operations and procedures.
• Supervised shipping and handling operations.
• Calling the consignee for on hold shipments for updating of address to arrange delivery.
• Updating the consignee concern and queries of the shipment tracking and assigning it to concern Customer Account Handling Team.
• Segregating priority delivery shipments and handing over them to the Operations Department for delivery arrangements.
• Updating reschedule delivery shipments upon the consignee request for related date and time of delivery attempt.
• Handling Express shipments which are to be sent out of AUH to multiple destinations.
• Coding the shipment with related entity code for Hub Sorting for connection part. Sending hold shipments emails to the accounting handling team for documentations required to connect the shipment to the final destination.
• Processing Customs Bill of Export through Dubaitrade.ae for all the High Value Shipments for Export Processing
• Maintaining on Hold shipments register and altering the shipment Airway Bill Data in system
• Maintaining Daily Production Report and sending it on monthly basis to Accounts Manager and Station Manager.
• Handling VIP Customer calls to assist them with the request assigned to the Outbound Processing team
• Established and maintained network operations capability. Managed invoicing and payment processing operations.
• Instructing and Training Staff on the day to day changes and keep them updated with daily processes.