Mohamed Hammadh Ali A
Vellore
Summary
Dynamic Customer Service Representative with a proven track record at Foundever, excelling in customer retention through effective communication and conflict resolution. Skilled in CRM software and data entry, I leverage product knowledge and empathy to enhance client relations and drive sales success. Committed to delivering exceptional service and fostering brand loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Foundever
Chennai
11.2021 - Current
- Retaining customers primarily from USD, Canada, and UK seeking to leave brand through education and offers via voice and chat process for international brand
Education
Islamiah Boys Higher Secondary School
Ranipet, IndiaSkills
- Customer service
- CRM software
- Data entry
- Conflict resolution
- Product knowledge
- Customer retention
- Effective communication
- Active listening
- Empathy and patience
- Client relations
- Sales closing
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Urdu
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Timeline
Customer Service Representative
Foundever
11.2021 - Current
Islamiah Boys Higher Secondary School
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