Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mohamed Hammadh Ali A

Vellore

Summary

Dynamic Customer Service Representative with a proven track record at Foundever, excelling in customer retention through effective communication and conflict resolution. Skilled in CRM software and data entry, I leverage product knowledge and empathy to enhance client relations and drive sales success. Committed to delivering exceptional service and fostering brand loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Foundever
Chennai
11.2021 - Current
  • Retaining customers primarily from USD, Canada, and UK seeking to leave brand through education and offers via voice and chat process for international brand

Education

Islamiah Boys Higher Secondary School
Ranipet, India

Skills

  • Customer service
  • CRM software
  • Data entry
  • Conflict resolution
  • Product knowledge
  • Customer retention
  • Effective communication
  • Active listening
  • Empathy and patience
  • Client relations
  • Sales closing

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2
Urdu
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1

Timeline

Customer Service Representative

Foundever
11.2021 - Current

Islamiah Boys Higher Secondary School
Mohamed Hammadh Ali A