MOHAMED IBRAHIM B
No 28/34 Tippu Sahib Street, Mirsahibpet, Royapettah, Chennai
Summary
I am, Having Overall of 12+ Years of Work Experience in Sales, Customer Support, Presales, Counsellor Etc... Across Various Industries. I want a highly rewarding career where I can use my skills and knowledge to help the company and my coworkers be successful. I am seeking a company where I can use my experience and education to help the company meet and surpass its goals.
Offering strong foundation in communication and problem-solving, ready to learn and grow in sales management environment. Brings solid grasp of customer service principles and ability to quickly adapt to new sales strategies and techniques. Ready to use and develop leadership and analytical skills in Sales and Counselling roles.
Overview
13
13
years of professional experience
Work History
Sales Manager
Digital Regenesys
08.2024 - 12.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
SENIOR EDUCATIONAL COUNSELLOR
Credo Systemz
01.2023 - 06.2024
- Listening to students' academic, emotional, social, and behavioral concerns
- Working directly with students to develop solutions and set achievable goals
- Providing one-on-one career guidance and skills assessment to assist with career development
- Helping students to prepare for admissions applications and tests
- Providing students with materials related to a career of their choice or career counseling to suit their skills
- Developing, monitoring, and assisting with counseling programs.
SALES MANAGER - HOME DEMO
White Hat Jr
09.2022 - 12.2022
- Accomplished multiple tasks in a fast-paced environment
- Calling Customers Who have registered for The Trial classes in Website, Fixing Appointments with the parents Via call and visiting their Home for Demo sessions
- Conducting live activities with Students and Explain them about our courses and batches
- Complete the registration after the trial class and try to close the sale on time
- Have End to End Experience on Saleskein, CRM tools Like Lead squared and Salesforce Management.
BUISSNESS DEVELOPMENT TRAINEE/ PRESALES ASSOCIATE
Byjus
08.2021 - 04.2022
- Accomplished multiple tasks in a fast-paced environment
- Improved sales process by delivering feedback to management
- Answered customers' questions about products, prices, and availability.
SENIOR PROCESS ANALYST
Athena health technologies pvt Ltd
02.2020 - 04.2020
- Worked in a Health Care Industry with US customers by handling Patients Records
- Successfully Completed My training and in an Accident (I lost My spine and Both the Legs Got Fractured So I had to relieve from the Company).
COMPUTER OPERATOR & COLLECTION EXECUTIVE (PART -TIME)
J.J Enterprises
09.2018 - 10.2019
- Delivery of jewel necks Models, Trays, Bangle Boxes and Collecting Cheque's and cash payments from the Agents
- Maintaining the Details of the Products in The CRM Software Handling Inbound and Outbound Calls with the Showroom Admin Members and Supervisors.
SENIOR PROCESS ASSOCIATE
Amazon Development Center India Pvt Ltd
07.2013 - 05.2018
- Manual Mapping, Auditing, price checking in E-Books, Mp3 process
- Worked in best seller process and hold audits
- Basic MS Excel skills, Pivot tables, charts, preparing weekly metrics in Team Huddles
- I have also done knowledge sharing to my team and allocate jobs to associates.
ADMIN & FRONT DESK ASSOCIATE
Samsure Technologies Pvt Ltd
01.2012 - 02.2013
- Experienced in Help desk, Handling Front office, calling candidates for interview, issuing badges to visitors and employers who visits office, Stationery and Vendor management.
Education
Bachelor of Science - Computer Science
The New College Arts & Science
04.2011
High School Diploma -
Gill Adarsh Matriculation Higher Sec School
Chennai, India04.2008
GED -
Immaculate Heart of Mary's Matriculation School
Chennai, India04.2006
Skills
- Excellent communication
- Interpersonal
- Problem-solving
- Presentation
- Organizational skills
- Problem Resolution
- Customer Service
- Verbal and written communication
- Product knowledge
- Sales expertise
- Sales process
- Rapport and relationship building
Accomplishments
- Amazon Top Quarterly Performer
- Won certificates in school Level Competitions.
- Completed A Kaizen Project in My Amazon Company Were I successfully Completed the project and reduced the Manpower of 3 Team members. I was promoted to senior Process Associate in 3 Years. It was a great Achievement for me.
Personal Information
- Father's Name : Babu (Late)
- Date of birth: 06/23/1991
- Nationality: Indian
- Maritial Status: Married
- Hobbies: I like to watch Movies.
Languages
English
Proficient
C2
Tamil
Proficient
C2
Hindi
Upper Intermediate
B2
Tamil
Bilingual or Proficient (C2)
Disclaimer
I hereby declare that all the details provided above are true to the best of my knowledge.
Timeline
Sales Manager
Digital Regenesys
08.2024 - 12.2024
SENIOR EDUCATIONAL COUNSELLOR
Credo Systemz
01.2023 - 06.2024
SALES MANAGER - HOME DEMO
White Hat Jr
09.2022 - 12.2022
BUISSNESS DEVELOPMENT TRAINEE/ PRESALES ASSOCIATE
Byjus
08.2021 - 04.2022
SENIOR PROCESS ANALYST
Athena health technologies pvt Ltd
02.2020 - 04.2020
COMPUTER OPERATOR & COLLECTION EXECUTIVE (PART -TIME)
J.J Enterprises
09.2018 - 10.2019
SENIOR PROCESS ASSOCIATE
Amazon Development Center India Pvt Ltd
07.2013 - 05.2018
ADMIN & FRONT DESK ASSOCIATE
Samsure Technologies Pvt Ltd
01.2012 - 02.2013
High School Diploma -
Gill Adarsh Matriculation Higher Sec School
GED -
Immaculate Heart of Mary's Matriculation School
Bachelor of Science - Computer Science
The New College Arts & Science
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