Mohamed Jamal
Customer Support & Sales Associate
Summary
Experienced Customer Support & Sales Associate who regularly had the highest customer service rating for any company I worked for. Adept at listening to customers, negotiating agreements, and developing satisfied repeat customers
Overview
16
16
years of professional experience
Work History
Trainer
LG India Private Ltd
02.2024 - Current
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Sr.Exec Consultant( SEC)
Samsung India Pvt Ltd
12.2012 - 02.2024
- Participate in activities designed to improve customer satisfaction, sales performance, and business performance
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
- Experienced in generating Revenue through sales and product promotion
- Responsible for achieving specific sales business targets and maximizing sales opportunities
- Provides data and reports from system to assist sales team in meeting sales goals and ensuring excellent customer service as directed by management, tracks sales targets
- Speak confidently and always offer an upsell to the customer
- Make recommendations according to customer's needs on features, accessories, upgrades, and options.
Executive
Sify Technologies Limited
2 2009 - 09.2011
- Following up the corporate customers for Payments (National & International customer's)
- Getting feedback from the location
- Generating Reports
- Sending Daily Productivity (collections) & Updates to the Top level Management
- Reconciling customer Accounts and providing the solution.
Unit Self Manager
e4e Business Solutions India Ltd.
11.2008 - 02.2009
- Generating sales for career services like Selling Products in Banking and Financial
- Tapping new customers from existing databases and offering Product Sales Services
- Interacting with customers and addressing telephonic queries
- Maintaining the database of generated leads
- Responsible for communicating relevant information to customers on Banking Products
- Responsible for Mail Communication with respect to various Banking and financial schemes
- Ensuring Target achievement across all inbound & outbound channels mapped
- Selling Personal Insurance & Unit Linked policies
- Fixing up the appointment with customers and Educating then on New products and services
- Maintaining MIS Reports on daily productivity
- Responsible for assigning & finalizing targets, monitor & review periodically
- Consistent sales output utilizing & monitoring capabilities of other Junior team members
- Counseling and motivating Advisors.
Education
Bachelor's Degree in informationsystems and Management BISM -
Madras University
Skills
Excellent interpersonal and communication skills
Strong negotiation skills
Knowledgeable on product
Team Player
Team Leadership
Customer Relations
Extensive phone and in-person customer service experience
Communication - Strong verbal and written communication skills
Administrative Skills
Accomplishments
- Awarded for the Target Achieved
- Promoted as Senior Executive
Personal Information
- Father's Name: S.Samad
- Date of Birth: 01/16/82
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
English
Tamil
Disclaimer
If I am appointed, I assure you, that I will discharge my duties to the entire satisfaction on my superior and put in a hard and Smart work of our company.
Timeline
Trainer
LG India Private Ltd
02.2024 - Current
Sr.Exec Consultant( SEC)
Samsung India Pvt Ltd
12.2012 - 02.2024
Unit Self Manager
e4e Business Solutions India Ltd.
11.2008 - 02.2009
Executive
Sify Technologies Limited
2 2009 - 09.2011
Bachelor's Degree in informationsystems and Management BISM -
Madras University