Experienced Customer Support & Sales Associate who regularly had the highest customer service rating for any company I worked for. Adept at listening to customers, negotiating agreements, and developing satisfied repeat customers
Overview
16
16
years of professional experience
Work History
Trainer
LG India Private Ltd
02.2024 - Current
Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Mentored new hires, resulting in stronger staff development and increased productivity.
Coached employees on best practices, providing constructive feedback to support their professional growth.
Sr.Exec Consultant( SEC)
Samsung India Pvt Ltd
12.2012 - 02.2024
Participate in activities designed to improve customer satisfaction, sales performance, and business performance
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Experienced in generating Revenue through sales and product promotion
Responsible for achieving specific sales business targets and maximizing sales opportunities
Provides data and reports from system to assist sales team in meeting sales goals and ensuring excellent customer service as directed by management, tracks sales targets
Speak confidently and always offer an upsell to the customer
Make recommendations according to customer's needs on features, accessories, upgrades, and options.
Executive
Sify Technologies Limited
2 2009 - 09.2011
Following up the corporate customers for Payments (National & International customer's)
Getting feedback from the location
Generating Reports
Sending Daily Productivity (collections) & Updates to the Top level Management
Reconciling customer Accounts and providing the solution.
Unit Self Manager
e4e Business Solutions India Ltd.
11.2008 - 02.2009
Generating sales for career services like Selling Products in Banking and Financial
Tapping new customers from existing databases and offering Product Sales Services
Interacting with customers and addressing telephonic queries
Maintaining the database of generated leads
Responsible for communicating relevant information to customers on Banking Products
Responsible for Mail Communication with respect to various Banking and financial schemes
Ensuring Target achievement across all inbound & outbound channels mapped
Selling Personal Insurance & Unit Linked policies
Fixing up the appointment with customers and Educating then on New products and services
Maintaining MIS Reports on daily productivity
Responsible for assigning & finalizing targets, monitor & review periodically
Consistent sales output utilizing & monitoring capabilities of other Junior team members
Counseling and motivating Advisors.
Education
Bachelor's Degree in informationsystems and Management BISM -
Madras University
Skills
Excellent interpersonal and communication skills
Accomplishments
Awarded for the Target Achieved
Promoted as Senior Executive
Personal Information
Father's Name: S.Samad
Date of Birth: 01/16/82
Gender: Male
Nationality: Indian
Marital Status: Married
Languages
English
Tamil
Disclaimer
If I am appointed, I assure you, that I will discharge my duties to the entire satisfaction on my superior and put in a hard and Smart work of our company.
Timeline
Trainer
LG India Private Ltd
02.2024 - Current
Sr.Exec Consultant( SEC)
Samsung India Pvt Ltd
12.2012 - 02.2024
Unit Self Manager
e4e Business Solutions India Ltd.
11.2008 - 02.2009
Executive
Sify Technologies Limited
2 2009 - 09.2011
Bachelor's Degree in informationsystems and Management BISM -