Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Disclaimer
Timeline
Generic

Mohamed Jamal

Customer Support & Sales Associate

Summary

Experienced Customer Support & Sales Associate who regularly had the highest customer service rating for any company I worked for. Adept at listening to customers, negotiating agreements, and developing satisfied repeat customers

Overview

16
16
years of professional experience

Work History

Trainer

LG India Private Ltd
02.2024 - Current
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.

Sr.Exec Consultant( SEC)

Samsung India Pvt Ltd
12.2012 - 02.2024
  • Participate in activities designed to improve customer satisfaction, sales performance, and business performance
  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
  • Experienced in generating Revenue through sales and product promotion
  • Responsible for achieving specific sales business targets and maximizing sales opportunities
  • Provides data and reports from system to assist sales team in meeting sales goals and ensuring excellent customer service as directed by management, tracks sales targets
  • Speak confidently and always offer an upsell to the customer
  • Make recommendations according to customer's needs on features, accessories, upgrades, and options.

Executive

Sify Technologies Limited
2 2009 - 09.2011
  • Following up the corporate customers for Payments (National & International customer's)
  • Getting feedback from the location
  • Generating Reports
  • Sending Daily Productivity (collections) & Updates to the Top level Management
  • Reconciling customer Accounts and providing the solution.

Unit Self Manager

e4e Business Solutions India Ltd.
11.2008 - 02.2009
  • Generating sales for career services like Selling Products in Banking and Financial
  • Tapping new customers from existing databases and offering Product Sales Services
  • Interacting with customers and addressing telephonic queries
  • Maintaining the database of generated leads
  • Responsible for communicating relevant information to customers on Banking Products
  • Responsible for Mail Communication with respect to various Banking and financial schemes
  • Ensuring Target achievement across all inbound & outbound channels mapped
  • Selling Personal Insurance & Unit Linked policies
  • Fixing up the appointment with customers and Educating then on New products and services
  • Maintaining MIS Reports on daily productivity
  • Responsible for assigning & finalizing targets, monitor & review periodically
  • Consistent sales output utilizing & monitoring capabilities of other Junior team members
  • Counseling and motivating Advisors.

Education

Bachelor's Degree in informationsystems and Management BISM -

Madras University

Skills

Excellent interpersonal and communication skills

Accomplishments

  • Awarded for the Target Achieved
  • Promoted as Senior Executive

Personal Information

  • Father's Name: S.Samad
  • Date of Birth: 01/16/82
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Languages

English
Tamil

Disclaimer

If I am appointed, I assure you, that I will discharge my duties to the entire satisfaction on my superior and put in a hard and Smart work of our company.

Timeline

Trainer

LG India Private Ltd
02.2024 - Current

Sr.Exec Consultant( SEC)

Samsung India Pvt Ltd
12.2012 - 02.2024

Unit Self Manager

e4e Business Solutions India Ltd.
11.2008 - 02.2009

Executive

Sify Technologies Limited
2 2009 - 09.2011

Bachelor's Degree in informationsystems and Management BISM -

Madras University
Mohamed JamalCustomer Support & Sales Associate