Mohamed Kayum M

Procurement and Production Oversight
• Sourcing raw cardamom from farmers or auctions.
• Overseeing cleaning, grading, and drying processes.
• Ensuring quality control throughout the production process.
Financial Management
• Managing budgets, pricing, and profit margins.
• Keeping track of expenses and revenues.
• Handling taxation and maintaining financial records.
Marketing and Sales
• Building relationships with buyers.
• Developing branding and packaging strategies.
• Participating in trade fairs or exhibitions.
Logistics and Supply Chain
• Coordinating storage, transportation and timely delivery.
• Managing the inventory control.

• Identify and target potential clients who require logistics and freight services (importers, exporters, manufacturers, etc.).

• Generate leads through networking, cold calling, and referrals.
• Develop strong, long-term relationships with clients by understanding their logistics needs and offering tailored solutions.
• Visit clients, attend meetings, and give presentations to pitch services.
• Analyze market trends, competition, and customer needs to develop effective sales strategies.
• Identify new business opportunities in emerging markets, industries or trade routes.

• Achieve and exceed sales targets by closing deals for ocean freight, air freight, customs clearance, warehousing, etc.
• Prepare and negotiate pricing proposals, service agreements, and contracts with the pricing team in the region.
• Work closely with the pricing & operations team to ensure smooth service delivery and customer satisfaction.
• Regularly follow up with existing clients to ensure repeat business.
• Resolve client issues promptly and maintain high levels of satisfaction.
• Represent the company at trade shows, conferences, and logistics events.
• Build networks with shipping lines, airline agents, port authorities, and customs brokers.
• Lead and manage the sales team to ensure targets are met.

• Provide onboarding training to new sales executives.

• Help team members improve their sales, negotiation, biz closing and customer handling skills.

• Support executives in closing high value or difficult deals.

• Step in for key client meetings or escalated issues.

• Generate reports for senior management on market feedback, sales team performance and sales forecasts.

Key Roles:

• Head of Healthcare logistics.
• Head of Automotive logistics.
• Implementing CRM & Sales tool in the country and trained the co-workers to use it on regular day today activity.
• Closing the deals of Bulk, Break-bulk & Project shipments

• Targeted new markets and increased sales through proactive sales and negotiation techniques.
• Developing NVOCC trade movements from the region.
• Established new and maintained existing accounts over 3+ years and expanding territory sales.
• Held periodical meetings with existing clients to identify techniques to overcome sales obstacles and prospects to discuss business needs and recommend prime solutions.
• Held periodical meetings with existing clients to identify techniques to overcome sales obstacles and prospects to discuss business needs and recommend prime solutions
• Listened closely to customer needs and ascertained appropriate solutions within expected price range.
• Developed and grew leads through repeat business and customer referrals.
• Held periodical meetings with existing clients to identify techniques to overcome sales obstacles and prospects to discuss business needs and recommend prime solutions.
• Implemented systems to increase sales, including weekly forecast, inventory monitoring and offering solutions for optimized completion of sales and operations within the organization.
• Increased overall revenue in sales through effective salesmanship and great negotiation skills.
• Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
• Reported issues and feedback from customers and vendors to higher management with great detail, resulting in positive organizational development.
• Liaising and negotiating with the vessel operators for Export trade movements on behalf of the principals.
• Negotiating with Port for storage and handling waiver on behalf of the principal’s.
• Convincing and promising the principals on new trade route with drivable profits.
• Travelling around the region in accordance to enhance sales progress.
• Ensuring quick export movements to reduce the turnaround time for the inbound container to reduce port storage.
• Container Trading in the region.
• Handling Transshipment movements and providing solutions on the local customs clearance and transit operations in the regions.
• Handling of DG shipments in well-organized mode.
• Handling of ISO tank movements and providing suitable logistics supports to the shipper & consignee.
• Handling the major ISO tank movements operations in the region on behalf of the principal’s.
• Enlightening the clients with the local customs procedures and providing logistics/ shipping solutions to them.
• Trained and mentored staff to ensure smooth sales and operation within the team.
• Managed customer service and inventory team on their daily routine.
• Generate reports to the management on sales & operations.

Key Roles:

• Setting up new trade lines for the principals.
• Assisted shipper & consignee to handle the DG & ISO Tank movements on a round trip basis.
• Established the cross trade movement successfully for the NVO trade development in the region.

• Identifying new clients and securing business from them.
• Targeted new markets and increased sales through proactive sales techniques
• Fixing up appointments with potential and current customers to discuss new products and services
• Performed cold-calling and follow-ups with leads to secure new revenue
• Executed local and regional marketing to drive sales within existing and prospective accounts
• Understanding the client requirements and then customizing the services as per their needs
• Maintaining relationships with clients by providing support, information, and guidance on export and import.
• Managed customer from initial contact to closing with efficiency and attention to detail, which helped build loyalty and partnerships
• Providing competitive rates to the clients for their inquiries.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions
• Representing and attending trade exhibitions, conferences and meetings to explore business opportunities.
• Negotiating and filing rates with shipping/ airline and provides supports to the sales team.
• Prepares reports by collecting, analyzing, and summarizing data’s.
• Liaising with operation team for smoother operation and supports.

• Identifying and developing new clients and retain existing clients.
• Plan and attend to client meetings independently.
• Handling quotations and negotiations effectively and independently.
• Prompt and accurate responses to all incoming queries from clients.
• Achieving assigned business targets with dedicated sales performance.
• Preparing sales & sales forecast reports and updating to department head.
• Negotiating for contracts, transportation and handling costs effectively.
• Offering consolidation services sea and road, ensuring cost-effective and secure solutions to the clients.
• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands.
• Efficiently and effectively identified and solved all problems that impacted direction of business.
• Enabled sales operations to run smoothly through effective management of department's workflows and processes.
• Ensuring proper service and after sales support to clients.
• Planning and organizing the day to ensure all opportunities are maximized.
• Operating software-EBMS to update container in-bound & out-bound movements to HO.
• Sending and receiving Import-Export manifests.
• Splitting the MBL into HBL for LCL cargos from port sys software.
• Issuing DO to the clients for LCL cargos.
• Performed timely and cost-effective project operations.
• Resolved all issues efficiently and enhanced customer satisfaction ratings within the timeframe.
• Worked with team members to develop strategic plan for sales and operations developments.
• Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.

• Responsible for securing new customers, and maintaining & developing existing accounts.
• Meeting the target and generating revenue for the company.
• Maintaining records of customer details / sales visits in the Orient.
• Regularly visiting existing accounts, validating our service levels and develop new revenue streams.
• Negotiating with the shipping/ air lines for competitive rates to maximize profits.
• Receiving rates from lines and sending it to clients promptly.
• Follow up with clients for out standings and provisions.
• Assisting operation team accordance with sales.
• Arranging customs clearances for the clients.
• Organizing local transportation for Import/ Export shipments.
• Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.

• Contributed to the establishment of effective sales quotations and operations assistance.
• Making tele-calls to the clients and offering the competitive pricing to the clients.
• Assisted the operations team at the port to maintain their activities while handling project shipments.
• Registering and maintaining the logbook for vehicles loading the project shipments at the port.
• Ensuring the project delivering vehicles turn around time while loading at the port & off-loading at the site.
• Coordinated effectively with other interns on various projects/tasks resulting in a successful completion rate.