Experienced PMO leader with over 12 years in managing intricate projects across Technology/BFS and Healthcare industries. Excel in problem-solving and leadership. Forward-thinking process specialist.
Overview
16
16
years of professional experience
1
1
Certification
Work History
PMO Lead
Cognizant Technology Solutions
08.2021 - Current
Exhibited thorough understanding of requirements in project finance and quality frameworks.
Engaged effectively with stakeholders to develop solid program charters in collaboration with service lines.
Planned projects and managed a portfolio encompassing eight accounts valued at around $10 million.
Propelled revenue growth while adhering to profitability margins outlined by business unit standards.
Conducted forecasting and budgeting, leading PMO efforts to ensure strategic alignment.
Employed JIRA and Confluence for efficient dashboard creation supporting project management activities.
Managed MSAs, SOWs, purchase orders, and service level agreements proficiently.
Worked cross-functionally with stakeholders to implement best practices across Agile and Waterfall methodologies.
Process Trainer & Specialist
Infosys India Pvt Ltd
02.2020 - 08.2021
Responsible for training resources with the Banking fraud and Projects related to Banking office.
Stakeholder connectivity on resource management and resource deployment/Allocation.
Onboarding and Off boarding/resource release management.
Project level escalation and delivery management.
Stakeholder satisfaction to be met and assist resource with Hybrid methodology.
Performance Metrics and conducting meetings with the resources on workplace adherence.
Conducting Knowledge assessments on Project related topics.
Operations & Research Analyst
Athena health, Ind Pvt Ltd
06.2014 - 04.2017
Conducted research and analysis of healthcare market utilizing public websites.
Published weekly reports detailing analytical findings.
Generated invoices and managed billing operations through Salesforce.
Coordinated with stakeholders to establish expectations regarding billing processes.
Monitored team credentials and ensured timely delivery of monthly reports.
Trained employees while fostering connectivity among stakeholders.
Executed internal audits, maintained quality control, and enhanced operational efficiency.
Analyzed data, managed team performance, and supported research and development initiatives.
Process Specialist - Subject Matter Expert
Cognizant Technology Solutions
03.2009 - 05.2014
Healthcare Management, Credentialing, Internal Audits, Management Information Systems.
Medical Staff Credentialing Health Insurance Healthcare Team Management.
General Operations and connecting with the customer on Process Updates.
Advantage system and WIP tool usage.
Projects completed using Lean methodology.
Team building activities and daily huddles on up to date process updates.
Efficient work techniques lead to many Awards with in Organization.
Always maintained the Final reviewer's Quality above 98%.
Education
M.B A - Human resources
University of Madras
01.2011
Bachelor of Arts - COOP
Quaide Milleth college
01.2006
Skills
Project management office (PMO)
Risk and project forecasting
Management information systems (MIS)
Budgeting and control
Cost performance analysis
Contract To Cash
Order To Cash - Billing and Timesheet Reconciliation
Sr. Executive Support at Cognizant technology Solutions, Cognizant Technology SolutionsSr. Executive Support at Cognizant technology Solutions, Cognizant Technology Solutions
Associate of Projects at Cognizant Technology Solutions India Private LimitedAssociate of Projects at Cognizant Technology Solutions India Private Limited