Mohamed Mansoor
Customer Relations Manager
Bangalore,Karnataka
Summary
Build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging & creative environment.
Overview
14
14
years of professional experience
2
2
Certifications
1
1
Language
Work History
Customer Relations Manager
Hewlett Packard
12.2009 - Current
- Manage escalations on Social Media Platforms, Bridge with writers and designers to ensure social content is informative and appealing
- Report out weekly and monthly reports
- Train internal teams to integrate and maintain a cohesive social media strategy
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Bachelor's of Commerce - Accounting And Business Management
Bangalore
Tiptur 04.2001 -
Skills
Problem Solving: Capability to identify and define complex problems, break them down into smaller components, and devise effective strategies to find solutionsData Interpretation: Skill in understanding and extracting meaningful insights from data, whether it's numerical, qualitative, or visualLogical Reasoning: Proficiency in using logical steps and systematic processes to analyze situations, relationships, or arguments and draw valid conclusionsAttention to Detail: Aptitude to notice subtle patterns, discrepancies, or anomalies within data or information that might go unnoticed by othersResearch Skills: Competence in gathering relevant information from various sources, evaluating their credibility, and integrating them into your analysisAdaptability: Capacity to adjust your analytical approach based on evolving information, changing circumstances, or unexpected challenges
Roles And Responsibilities
- Manage escalations on Social Media Platforms
- Bridge with writers and designers to ensure social content is informative and appealing.
- Prepare weekly and monthly reports on web traffic.
- Communicate with industry professionals via social media to create a strong network
- Train internal teams to integrate and maintain a cohesive social media strategy
- Stay up to date with new digital technologies and social media best practices.
Present Employer
Hewlett Packard, 12/01/09, Present
Educational Details
B.com
Personal Information
- Father's Name: Mohamed Nazeer
- Date of Birth: 03/14/83
- Nationality: Indian
Certification
[AI] Training - [24 hours]
Disclaimer
I hereby declare that all the information provided above is true to the best of my knowledge.
Timeline
[AI] Training - [24 hours]
10-2023
[WFM] Training - [8 hours]
07-2022
Customer Relations Manager
Hewlett Packard
12.2009 - Current
Bachelor's of Commerce - Accounting And Business Management
Bangalore
04.2001 -