Mohamed Marwan
Mangalore
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
5
5
years of professional experience
Work History
Live Chat Agent
Mohamed Marwan
Bangalore
06.2023 - 08.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Mentored junior team members and managed employee relationships.
- Analyzed customer data for insights into purchasing behaviors or preferences.
- Provided helpful information to customers about products or services.
- Identified customer needs and recommended appropriate solutions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Site Manager
Mohamed Marwan
Mangalore
03.2019 - 03.2023
- Organized events at the site such as conferences or workshops.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Prepared budgets and monitored expenses to stay within allocated limits.
- Negotiated contracts with suppliers for services such as catering or transportation needs.
- Utilized project management software to track project progress, budget, and resource allocation.
- Analyzed reports to identify areas for improvement in performance or cost savings.
- Developed and maintained strong relationships with clients, ensuring satisfaction and fostering repeat business.
- Reviewed project plans regularly to ensure deadlines are met on time.
- Mentored new employees on safety protocols, processes and procedures.
- Communicated with local business owners and community members to facilitate use of resources.
Education
B.COM - Financial Accounting
Kakatiya University
Telengana, IN01-2023
Higher Secondary Certificate - Commerce
National Institute Of Open Schooling
Noida, UP01-2020
Skills
- CRM navigation
- Customer engagement
- Marketing
- Goal orientation
- Team oversight
- Documentation and reporting
- Quick typing
- Online communications
Languages
English
First Language
Hindi
Advanced (C1)
C1
Urdu
Advanced (C1)
C1
Timeline
Live Chat Agent
Mohamed Marwan
06.2023 - 08.2024
Site Manager
Mohamed Marwan
03.2019 - 03.2023
B.COM - Financial Accounting
Kakatiya University
Higher Secondary Certificate - Commerce
National Institute Of Open Schooling
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