Mohamed Mudasir
Bangalore
Summary
Detail-oriented Assistant Manager offers more than 2+ year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Concentrix Daksh Pvt Ltd
Bangalore
08.2021 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Team Leader
Concentrix Daksh private limited
Bangalore
09.2017 - 07.2021
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Offered training and support to keep team members motivated and working toward objectives.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained positive working relationship with fellow staff and management.
- Implemented strategies to take advantage of new opportunities.
Senior Advisor
Concentrix Daksh Pvt Ltd
Bangalore
01.2016 - 10.2017
- Analyzed data from surveys and other sources to assess customer satisfaction levels.
- Collaborated with internal departments to create action plans for implementing changes identified through research.
- Empowered others to use judgment and knowledge to solve problems and concerns.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Sambram Institute of Technology
Bangalore06-2012
Diploma - Electronics And Communications Engineering
SVKP
Bangalore06-2007
10th Standard -
Sheshadripuram High School
Bangalore04-2004
Skills
- Recruiting and interviewing
- Product and service knowledge
- Operations Management
- Succession Planning
- Retail Operations Management
- Employee performance evaluation
- Project management abilities
- Customer rapport
- Cost Control
- Employee engagement
Languages
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Assistant Manager
Concentrix Daksh Pvt Ltd
08.2021 - Current
Team Leader
Concentrix Daksh private limited
09.2017 - 07.2021
Senior Advisor
Concentrix Daksh Pvt Ltd
01.2016 - 10.2017
Bachelor of Engineering - Electronics And Communications Engineering
Sambram Institute of Technology
Diploma - Electronics And Communications Engineering
SVKP
10th Standard -
Sheshadripuram High School
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