Mohamed Natharsha A
IT SUPPORT ENGINEER
DEIRA, DUBAI
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows . Proven skill in resolving problems quickly on first call.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
IT Support Engineer
M S SOLUTIONS PVT LTD
CHENNAI
01.2020 - 07.2022
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Communicates and coordinates ticket escalations, updates and outages with notification.
- Maintain and report hardware inventory on a monthly basis in accordance with corporate requirements
- Format and image computers for company use. Add computer to the DNS utilizing Active Directory as needed.
- Assisted end users through email, phone and walk-ins.
- Record and track all assigned service desk incidents for problem resolution.
- Ensure all tickets contain accurate information for escalation to seniors for further troubleshooting.
- Troubleshoot laptop and desktop machines remotely for LAN/WAN connectivity by understanding TCP/IP networking protocols.
- Performs password resets and unlocking and enabling accounts
Education
BACHELOR OF ENGINEERING - CIVIL ENGIEERING
ANNA UNIVERSITY- CHENNAI
INDIA 06.2015 - 06.2019
Certification
Completed CCNA- Routing and Switches in networks conducted by CISCO
PERSONAL DETAILS
Date Of Birth- 27/09/1997
Gender - Male
Marital status- Single
Nationality- INDIAN
Passport number- T6575272
Visa Status- Visit Visa (Expiry 20/12/2022)
Timeline
IT Support Engineer
M S SOLUTIONS PVT LTD
01.2020 - 07.2022
BACHELOR OF ENGINEERING - CIVIL ENGIEERING
ANNA UNIVERSITY- CHENNAI
06.2015 - 06.2019
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